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About the Role

Department Managers are responsible for leading the day-to-day operations of their department while delivering exceptional customer experiences, developing high-performing teams, and driving strong operational and financial results. This role is ideal for experienced retail leaders who enjoy coaching teams, improving processes, maintaining exceptional merchandising standards, and creating an outstanding shopping environment. Our Department Managers are hands-on leaders who lead by example, support their teams on the floor, and take pride in delivering quality every day.

Responsibilities

Lead the daily operation of your department while ensuring exceptional customer service
Maintain outstanding merchandising, cleanliness, food safety, and product quality standards
Manage inventory, ordering, shrink, product rotation, and department presentation
Execute promotional programs, seasonal initiatives, and new product launches
Recruit, coach, mentor, and develop team members
Build a positive, accountable, and customer-focused culture
Conduct performance coaching and support employee development
Foster teamwork and communication across departments
Manage labour scheduling and department productivity
Monitor sales, margins, shrink, inventory, and operational KPIs
Identify opportunities to improve efficiency while maintaining exceptional standards
Deliver an outstanding shopping experience every day
Resolve customer concerns professionally and effectively
Lead by example while supporting your team on the sales floor
Ensure compliance with food safety, sanitation, health & safety, and company standards
Maintain department readiness for inspections and audits
Promote safe working practices throughout the department

Requirements

3–7+ years of progressive retail leadership experience
Previous experience as a Department Manager, Assistant Department Manager, Team Lead, Supervisor, or similar leadership role
Experience within grocery, specialty food, retail, hospitality, or food production environments
Strong customer service and merchandising knowledge
Excellent leadership, communication, organization, and problem-solving skills
Experience managing schedules, labour, inventory, and department performance
Food Handler Certification is considered an asset (where applicable)

Skills

Inspiring people leadership
Team development
Exceptional customer experiences
Operational acumen
Business acumen
Efficiency improvement
Cross-functional collaboration
Hands-on management

Location

Toronto
GTA

Work Type

Full-Time Permanent

Experience Level

3-7+ years of progressive retail leadership experience

Benefits

Competitive compensation
Opportunities for growth and internal promotion
Comprehensive benefits for eligible employees

About the Company

Summerhill Market is a family-owned grocery retailer proudly serving Toronto since 1959.
With multiple retail locations across the GTA, we're known for exceptional customer service, premium products, chef-inspired prepared foods, and an outstanding shopping experience.
We are committed to fostering a diverse, inclusive, and respectful workplace where all employees feel valued and supported.
We welcome applications from individuals of all backgrounds, experiences, and abilities.
We are committed to providing accommodation throughout the recruitment and selection process in accordance with applicable legislation.
We thank all applicants for their interest in Summerhill Market; however, only those selected for an interview will be contacted.

Equal Opportunity

Summerhill Market is an equal opportunity employer.
Summerhill Market is committed to fostering a diverse, inclusive, and respectful workplace where all employees feel valued and supported.
We welcome applications from individuals of all backgrounds, experiences, and abilities.
We are committed to providing accommodation throughout the recruitment and selection process in accordance with applicable legislation.
If you require accommodation, please let us know and we will work with you to meet your needs.