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About the Role

East Coast Capital is seeking a dedicated full-time IT specialist to join our team at company headquarters in Melville, New York. This role involves managing systems, resolving user queries, and optimizing technology infrastructure to align with business goals. The ideal candidate will oversee the organization’s IT infrastructure, troubleshoot issues, oversee cybersecurity, and provide technical expertise to ensure all operations run smoothly, driving efficiency and innovation while safeguarding digital assets.

Responsibilities

• Install, configure, and maintain hardware, software, and network administration systems.
• Troubleshoot IT issues, resolve system outages, and provide technical support.
• Monitor system performance and ensure optimal up time for all IT resources.
• Manage IT cybersecurity protocols to protect systems from potential threats and vulnerabilities.
• Assist with data backups, disaster recovery planning, and implementation.
• Manage inventory for IT equipment and recommend necessary upgrades or replacements.
• Collaborate with management on technology integrations on ad hoc projects.
• Update documentation of IT policies and procedures.
• Manage user accounts, permissions, and access controls within IT systems.
• Set up new user accounts, email configurations, and hardware devices for team members.
• Install and update software applications, ensuring compatibility and data security.
• Monitor network traffic to identify and resolve connectivity issues.
• Manage configuration of servers, printers, and peripheral devices for company use.
• Perform routine maintenance and manage resources to optimize speed and reduce costs while maintaining efficiency.
• Respond to technical support questions from employees or departments facing technical difficulties.
• Conduct training and guidance sessions on tools, IT security practices, and system usage.
• Document IT processes, configurations, and troubleshooting guides for reference.
• Stay updated with emerging technologies and trends to recommend improvements.

Requirements

• 3-5 years of demonstrable experience as an IT specialist or in technical support, system analysis, network administration, or a related role.
• Proficiency in Windows operating system and network technologies, and Office 365.
• Knowledge of network administration protocols, firewalls, and IT security best practices.
• Strong troubleshooting and problem-solving skills for hardware and software issues.
• Familiarity with cloud computing platforms (Microsoft Azure) and Proofpoint email filter.
• Understanding of cybersecurity principles and data protection practices.
• Attention to detail and organizational skills to handle multiple tasks efficiently.

Skills

• Microsoft Power Suite
• Mortgage industry software systems and platforms
• Microsoft Azure
• Proofpoint email filter

Location

• Melville, New York

Work Type

• Full-time
• Onsite

Experience Level

• 3-5 years

Education Level

• Bachelor’s degree in Information Technology, Computer Science, or a related field

Salary/Compensations

• Competitive salary

Benefits

• Competitive benefits package
• Health, Dental, Vision and Supplemental Insurance
• Paid time off and holiday pay

About the Company

• East Coast Capital is a company that offers a collaborative work culture and opportunities for career growth and development.