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About the Role
PlanD is the leading AI-ERP solution for building cleaning companies in the DACH region. We are market leaders and are now entering a scaling phase focused on increasing ARR, expanding into the upmarket, and building an AI-first company. This role is about making customers happy and guiding them with passion towards our product.
Responsibilities
- Onboarding new customers (online)
- Ensuring customers quickly experience the value of PlanD and use the software correctly
- Maintaining close contact with product and team to incorporate customer feedback
- Contributing to the further development of our CS processes and structures
- Implementing good ideas for customer retention independently
Requirements
- Enjoy customer contact and ensuring customer success
- Hands-on mindset: You tackle tasks, want to learn, and take responsibility
- Strong communicator in German (English is an advantage)
- Curiosity about how to scale a startup to >10M ARR with a lean team
- First experience in support, CS, or startup environment (nice-to-have)
- Interest in automation and AI tools (nice-to-have)
- Industry knowledge in building cleaning, trades, or field services (nice-to-have)
- Desire to truly understand and help customers
- Ability to learn quickly and immerse yourself in new products and industries
- Desire to understand how modern Customer Success works in an AI-first startup
Skills
- Customer Success
- Customer Support
- SaaS
- AI
- ERP
- Communication
- Automation
Location
- Berlin
Work Type
- Full-time
- In Person
Experience Level
- Entry Level
- Mid Level
About the Company
- PlanD is the leading AI-ERP solution for building cleaning companies in the DACH region.
- We have achieved Product-Market Fit (PMF) with over 600 customers.
- We are focused on scaling to over €10 million ARR.
- We are expanding into the upmarket and building an AI-first company.
- We operate in the €30 billion building cleaning market in DACH.