Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

We are looking for a Business Analyst to join our team and help define, shape, and deliver high-quality analysis across a range of projects and product initiatives. You will play an important role in helping teams understand business needs, translate them into clear requirements, and deliver solutions that create value across our club. Working closely with stakeholders, delivery teams, and suppliers, you will bridge the gap between business and technology.

Responsibilities

Lead business analysis activities, delivering analysis across projects and product initiatives, helping teams define requirements and drive successful outcomes.
Partner with delivery teams, working closely with Project Managers, Product Managers, and stakeholders to shape solutions, challenge assumptions, and support delivery.
Gather and define requirements by facilitating workshops, interviews, and discovery sessions to understand needs and translate them into clear, structured requirements.
Create delivery artefacts such as BRDs, user stories, acceptance criteria, use cases, process flows, and journey maps that support effective solution delivery.
Map supporter journeys and processes, helping to define current and future-state experiences and identifying opportunities to improve how supporters engage with our club.
Manage requirement changes by assessing impacts, supporting prioritization, and ensuring changes are clearly communicated to stakeholders.
Drive stakeholder engagement by building trusted relationships across our club and working with colleagues and suppliers to maintain alignment and momentum.
Champion best practice by supporting continuous improvement in business analysis, delivery standards, and ways of working while prioritizing equality, diversity, and inclusion.

Requirements

Proven Business Analyst experience with a track record of delivering analysis across projects or product initiatives.
Ability to confidently manage requirements through their lifecycle.
Digital or customer-focused initiative experience is advantageous.
Comfortable facilitating interviews, workshops, and requirements gathering sessions with a wide range of stakeholders.
Ability to translate business needs into clear, testable requirements.
Experience in creating process flows and end-to-end journey maps that help drive improvement and clarity.
Experience working across Agile, Waterfall, or hybrid delivery environments and understanding technology delivery lifecycles.
Familiarity with tools such as Jira, Confluence, Visio, or Lucidchart and ability to use them to support delivery and collaboration.
Ability to build trusted relationships, communicate clearly, and engage effectively with technical and non-technical audiences.
A collaborative and proactive approach, enjoying teamwork, taking ownership, and commitment to continuous improvement.
Preferably hold a professional certification or qualification in Business Analysis or a similar field.

Skills

Business Analysis
Requirements Management
Workshop Facilitation
Discovery Sessions
Process Mapping
Journey Mapping
Agile Methodologies
Waterfall Methodologies
Hybrid Delivery Methodologies
Jira
Confluence
Visio
Lucidchart
Stakeholder Management
Communication
Collaboration
Proactiveness
Continuous Improvement
Equality, Diversity, and Inclusion (ED&I)

Location

Hybrid

Work Type

Hybrid working model

Experience Level

Proven Business Analyst experience

Education Level

Professional certification in Business Analysis or a similar field (preferred)

Benefits

Exciting reward and recognition scheme
Generous holiday allowance which increases with length of service
Great internal learning and development programmes
A flexible hybrid working model
Priority access to apply for match tickets
A competitive health and wellbeing benefits package
A leading Employee Assistance Programme
Great discounts with some of our Partners
An opportunity to play a vital role in delivering our ED&I strategy by joining one of our Employee Networks

About the Company

We are one of the most famous clubs in world football, with a rich heritage and history of success.
We are passionate about our local community and have a wide variety of opportunities and career paths for all.
Our defined purpose is to act for a winning team, culture, and community.
We achieve this by being courageous in the pursuit of progress, championing our community and each other, and doing the right thing.

Equal Opportunity

We are committed to ensuring that our environments for children, young people and adults at risk remain safe and inclusive.
We believe that diversity of background, skills and experience drives our success on and off the pitch.
We are a Disability Confident Leader and actively welcome and encourage applications from people with disabilities and long-term health conditions.
If you need disability-related adjustments to the recruitment process, please indicate this in your application.
If you are likely to meet the definition of being a ‘disabled person’ according to the Equality Act 2010, you may be eligible to apply for an interview via the Disability Confident Scheme.