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About the Role

The Senior Solutions Engineer – Networking serves as a trusted technical advisor to customers and the cb20 sales organization, helping clients identify and implement technology solutions that achieve their desired business outcomes. This role combines consultative solution engineering, enterprise architecture, project support, and technical leadership, with a primary focus on enterprise networking.

Responsibilities

• Partner with Sales Executives to discover customer business requirements and translate them into technical solutions.
• Serve as the primary technical advisor throughout the sales cycle.
• Build and maintain trusted, long-term customer relationships through consultative engagement.
• Conduct customer discovery sessions, technical workshops, demonstrations, and solution presentations.
• Develop high-level solution architectures that balance performance, scalability, security, resiliency, and cost.
• Prepare technical proposals, responses to RFPs/RFIs, statements of work support, and Bills of Materials (BOMs).
• Clearly articulate the business value and technical advantages of recommended solutions.
• Design enterprise networking solutions that meet customer technical and business requirements.
• Provide technical oversight during project implementation to ensure deployed solutions align with approved architecture.
• Collaborate closely with Delivery Engineers and Project Managers throughout implementation.
• Perform technical knowledge transfer and mentoring for implementation teams.
• Assist with troubleshooting complex implementation challenges.
• Maintain accurate and complete technical documentation, including network diagrams, implementation guidance, customer documentation, and knowledgebase articles.
• Serve as a subject matter expert for enterprise networking technologies.
• Evaluate emerging technologies and recommend additions or enhancements to the cb20 solution catalog.
• Build and maintain strong relationships with strategic technology partners, OEMs, distributors, and Technology Service Providers (TSPs).
• Share technical knowledge through internal training sessions, documentation, mentoring, and sales enablement.
• Support the Presales Engineering and Sales teams by identifying new technologies, solution opportunities, and best practices.
• Maintain assigned technical certifications and continuously expand professional expertise.

Requirements

• Bachelor's degree in Computer Science, Network Engineering, Information Technology, Information Security, or a related discipline, or equivalent professional experience.
• Minimum of seven (7) years of progressive experience in enterprise networking.
• Minimum of three (3) years serving as a Network Architect, Senior Network Engineer, or Presales Solutions Engineer supporting multiple enterprise organizations.
• Demonstrated experience supporting technical sales engagements, enterprise solution design, and customer presentations.
• Experience working with channel partners, OEMs, and technology vendors.
• Deep expertise in enterprise networking technologies, including campus switching and routing, data center networking, core network architecture, enterprise WAN, SD-WAN, firewall technologies, network security architecture, wireless LAN (WLAN) design, Border Gateway Protocol (BGP), routing protocols, network segmentation, high availability and resiliency, and network monitoring and management platforms.
• Working knowledge of cloud networking (AWS, Microsoft Azure, Google Cloud Platform), hybrid cloud architectures, cybersecurity frameworks and technologies, identity and access management, data center infrastructure, and collaboration with Technology Service Providers (TSPs) and OEM partner technologies.
• Strong proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Proficiency with Microsoft Visio for network architecture diagrams, solution design, and technical documentation.
• Experience using AutoTask for project, service, customer relationship, and opportunity management.
• Experience using D-Tools for solution design, proposal generation, and documentation.
• Experience using IRIS for solution configuration, quoting, and internal business processes.
• Experience using IT Glue for technical documentation, knowledge management, configuration documentation, and customer documentation.
• Ability to quickly learn and effectively utilize new software platforms and technical tools.

Skills

• Enterprise networking
• Cloud networking (AWS, Microsoft Azure, Google Cloud Platform)
• Hybrid cloud architectures
• Cybersecurity frameworks and technologies
• Identity and access management
• Data center infrastructure
• Consultative solution selling
• Enterprise network architecture and design
• Executive level communication and presentation
• Technical leadership and mentoring
• Customer relationship management
• Analytical thinking and problem solving
• Proposal development and solution documentation
• Project collaboration
• Time management and organization
• Active listening
• Strong written and verbal communication
• High attention to detail
• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Microsoft Visio
• AutoTask
• D-Tools
• IRIS
• IT Glue

Location

• Saratoga Springs, NY

Work Type

• On-site/Hybrid
• Full-time

Experience Level

• Senior
• 7+ years in enterprise networking
• 3+ years as Network Architect, Senior Network Engineer, or Presales Solutions Engineer

Education Level

• Bachelor's degree in Computer Science, Network Engineering, Information Technology, Information Security, or related discipline, or equivalent professional experience.

About the Company

• cb20 is the Capital Region’s solution provider of choice for organizations that value IT and Managed Services expertise and category-leading customer service.
• We are an organization that puts Customers first, acts with Integrity, embraces innovation and values Self-Development and Contribution to our community.
• We partner with the world’s leading hardware and software companies to deliver end-to-end consulting, implementation and managed services across the U.S.
• With world-class engineering talent and 30+ years of experience cb20 delivers confidence, security, a true sense of control and the highest- quality, end-to-end customer experience in the business.