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About the Role

We are seeking a Service Desk Technician to provide first and second-level technical support in a fast-paced enterprise environment. This position requires strong troubleshooting abilities, excellent customer service skills, and experience supporting users through both phone and chat channels. The ideal candidate will have experience supporting Windows environments, Microsoft 365 applications, ticketing systems, and remote support tools while delivering exceptional customer service.

Responsibilities

Provide technical support for desktops, laptops, printers, mobile devices, and related hardware
Troubleshoot and resolve issues involving Windows 10/11, Microsoft 365, VPN, Citrix, and other business applications
Manage and resolve support tickets while meeting service level expectations
Support users through phone, chat, and remote support sessions
Perform account administration tasks, including password resets and user access management
Escalate complex issues when necessary and provide timely updates to customers
Utilize knowledge base articles and standard operating procedures to resolve issues efficiently
Maintain accurate documentation of incidents and resolutions
Deliver excellent customer service to both technical and non-technical users

Requirements

2+ years of Help Desk, Service Desk, Desktop Support, or Technical Support experience
Experience supporting users in an enterprise environment
Strong knowledge of Windows 10/11
Strong knowledge of Microsoft 365
Strong knowledge of Active Directory
Strong knowledge of VPN troubleshooting
Strong knowledge of SCCM and remote support tools
Experience working with ticketing systems such as ServiceNow, Remedy, SmartIT, or Cherwell
Previous phone and chat support experience
Ability to manage multiple priorities and support multiple chat sessions simultaneously
Strong verbal and written communication skills
Ability to type at least 40 WPM

Skills

Windows 10/11
Microsoft 365
Active Directory
VPN troubleshooting
SCCM
Remote support tools
Ticketing systems (ServiceNow, Remedy, SmartIT, Cherwell)
Phone support
Chat support
Customer service
Troubleshooting
Account administration
Mac OS support
Networking
Systems administration

Location

Austin, TX

Work Type

Contract
Hybrid

Experience Level

2+ years

Education Level

Associate's or Bachelor's degree in Information Technology or a related field

Salary/Compensations

$23.25 - $24.00/hr

Benefits

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)

About the Company

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

Equal Opportunity

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.