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About the Role

FCM Meetings & Events is undertaking a significant global transformation program to implement a new integrated technology and process stack across its business. This 2-year project, known as the M&E Single Operating Model (SOM), will roll out across 13 markets. The Project Manager will be responsible for end-to-end delivery in EMEA markets, then transitioning to support AMERS markets, serving as the key knowledge holder for the program. This is a high-visibility role with a global impact, offering the chance to reshape M&E operations worldwide. This is a 24-month fixed-term contract.

Responsibilities

Own end-to-end project planning across an assigned portfolio of M&E markets, covering a variety of deployment types across the programme's 2-year delivery window.
Develop and maintain detailed market-level project plans — scope, timelines, resources, dependencies, and deliverables — using Agile and hybrid methodologies appropriate to each deployment type.
Execute concurrently across multiple markets in flight, managing pre-build, UAT, cutover, go-live and hypercare phases with discipline and pace.
Flex the regional focus of your delivery remit in line with programme need, carrying institutional knowledge forward so each market delivery informs and accelerates the next.
Regularly monitor and report project progress to the Head of Transformation and Steerco, keeping status transparent and escalations clean.
Partner closely with M&E business and discipline leaders to translate strategic objectives into executable project plans.
Ensure all project outcomes align with the overarching programme goals: standardised process, consistent technology, and a single global operating model.
Balance the pace demands of a lean, entrepreneurial programme culture with the rigour needed to deliver safely across high-risk, high-complexity markets.
Act as the primary bridge between local market stakeholders and the central programme team.
Proactively identify, assess and manage risks and issues across all markets in your delivery remit — with particular attention to integration dependencies and sequencing constraints that could impact go-live dates.
Own the delivery risk register for your markets, ensuring mitigations are live and escalations reach the right level quickly.
Coordinate closely with the Tech Delivery Lead on integration risk, and with the Global Change Manager on adoption risk, ensuring delivery and change land together.
Apply lessons learned from each market to continuously improve delivery velocity and risk posture as the programme progresses.
Build and sustain strong working relationships with internal market teams, regional GMs, the central program team, Corp Tech, Deployment, Finance, IT, and external vendors.
Communicate project progress, milestones and escalations clearly and consistently — keeping stakeholders informed and engaged across different time zones and cultures.
Represent program delivery interests in working group cadence and cross-functional forums.
Support the Global Change Manager in stakeholder engagement and readiness activities at a market level.
Work within the firewalled resource model — coordinating with Corp Tech firewall capacity (Dev, QA, Data Migration, Data/Reporting, SA) and Deployment Managers to align delivery capacity to market sequencing.
Surface resource conflicts early, escalating to Programme Manager and Steerco rather than absorbing them silently.
Support the onboarding of surge resource into market delivery at peak windows, ensuring context transfer is fast and effective.
Contribute to programme-level resource planning and sequencing decisions — each market delivery should actively inform and improve the readiness and efficiency of those that follow.
Lead structured pre-engagement for each assigned market, defining scope, deployment mode, key stakeholders, readiness criteria and success metrics.
Facilitate the knowledge handover sessions ahead of each market engagement and translate technical context into delivery-ready project artefacts.
Develop market-level project charters and delivery plans as the basis for programme-level reporting and Steerco visibility.
Implement robust monitoring mechanisms across all markets in flight simultaneously — tracking progress against milestones, dependencies and go-live dates.
Maintain a live delivery view of market in your remit, feeding into the central programme status cadence.
Review and manage delivery against the sequencing plan, flagging any variance that threatens key integration milestones or downstream market timelines.
Ensure quality gates are met at each phase of delivery: pre-build sign-off, UAT completion, cutover readiness and go-live validation.
Protect hypercare resource allocation for each market — ensuring no market in hypercare is stripped of support to feed the next deployment.
Document delivery lessons learned at market level, feeding insights into programme-level playbooks that improve delivery quality and velocity across all regions.
Lead the structured transition of your delivery focus to new markets or regions — ensuring playbooks, lessons learned and stakeholder context are fully transferred and no institutional knowledge is lost.
Establish relationships with incoming market stakeholders early, building delivery plans and supporting Deployment Managers in preparing for market execution.
Ensure knowledge is captured in programme artefacts, not held by individuals — so each regional handoff accelerates rather than resets delivery momentum.
Actively contribute to programme-level retrospectives and process improvement, applying Agile principles of inspect and adapt across your delivery portfolio.
Share delivery insights, risks and reusable artefacts openly with the wider programme team to build collective programme intelligence.
Champion a delivery culture that balances pace with quality — fast enough to hit the sequencing plan, rigorous enough to protect go-live and hypercare integrity.

Requirements

Proven end-to-end project management experience in complex, multi-market technology programmes is essential.
5+ years delivering technology deployment or migration projects across multiple geographies simultaneously.
Demonstrated experience managing concurrent project delivery across international markets — including the cultural, regulatory and stakeholder complexity this involves.
Experience in technology rollouts involving CRM, Finance, ERP, or event/travel management platforms — directly relevant experience highly advantageous.
Track record of managing projects within a matrixed, firewalled resource model — working effectively with cross-functional teams you don't directly control.
Strong analytical mindset: comfortable with risk registers, dependency mapping, delivery dashboards and milestone-based reporting.
Excellent stakeholder management skills across time zones, seniority levels, and cultural contexts — multi-regional experience essential.
Experience in MICE/Travel advantageous but not essential.
Scaled Agile (SAFe) certification — highly preferable.
Project Management qualification (PMP / PMBOK / Prince2 / Agile or similar) — mandatory.
Additional Lean or change management qualifications welcome.

Skills

Agile methodologies
Hybrid methodologies
Risk management
Stakeholder engagement
Resource coordination
Project planning
Project execution
UAT
Cutover
Go-live
Hypercare
Scaled Agile (SAFe)
PMP
PMBOK
Prince2
Lean
Change management

Location

EMEA
AMERS

Work Type

Full-time
Fixed-term contract

Experience Level

5+ years

Education Level

Project Management qualification (PMP / PMBOK / Prince2 / Agile or similar) - mandatory
Scaled Agile (SAFe) certification - highly preferable
Additional Lean or change management qualifications welcome

Benefits

Exclusive Travel Discounts
Career Development opportunities
Training and support
Vibrant Culture & industry-renowned social events
Active Hour for fitness or personal wellness
Comprehensive Health Cash Plan (dental, optical, chiropractic care)
Health & Wellbeing Challenges
Financial Wellbeing Support (mortgage advice, financial guidance, money coaching)
Company-matched charitable donations
Excellent pension scheme
Share options
Electric vehicle scheme
Variety of salary sacrifice benefits

About the Company

Flight Centre Travel Group is one of the world’s largest travel companies with over 12,000 employees globally.
Operates under thirty brands with headquarters in more than twenty countries.
Recognized as a 'Great Place to Work' for 12 consecutive years, including accolades for Wellbeing and Women.
Driven by the philosophy 'our people' and the purpose 'to open up the world for those who want to see'.

Equal Opportunity

Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees.
Values an inclusive and supportive workplace which reflects the diversity of our society.
Welcomes accommodation requests to help make our hiring and onboarding experience as accessible as possible.