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About the Role

Drive revenue growth across Atlassian’s full product portfolio by delivering high customer retention rates, proactively engaging on expansion opportunities, and leading upsell, upgrade & cross-sell opportunities throughout the customer lifecycle. Partner closely with the Global Sales Team to drive Total Book of Business growth and collaborate on strategic opportunities.

Responsibilities

• Accelerate revenue growth by leveraging existing customer footprints to maximize expansion via a tops-down, solution-oriented approach.
• Develop Senior and Executive relationships over video conferences as well as in-person.
• Manage high-value renewals & expansion across a sizable product portfolio.
• Own growth opportunity management and sales cycles end-to-end.
• Partner with the account team on account planning and driving total book of business growth through competitive, market, and whitespace analysis.
• Increase customer awareness of Atlassian's product portfolio to discover cross-sell and up-sell opportunities.
• Maintain a deep understanding of product updates and new offerings, and articulate those improvements to customers and solution partners.
• Forecasting accountability for your owned book of business.

Requirements

• 5 to 8+ years experience in account management, inside sales, customer success, or other relevant business areas.
• Ability to establish rapport and build relationships and trust over the phone and on video across a wide variety of countries and cultures.
• Ability to speak English fluently.
• Proven track record of meeting or exceeding performance goals.
• Experience selling Enterprise SaaS products across a global account footprint.
• Experience managing high-revenue customer engagements with Enterprise-level customers.
• Experience managing complex, end-to-end sales cycles is preferred.
• Experience managing change and transformations.
• Experience working with Channel Partners & GSIs to retain and grow customer accounts.
• Experience using Salesforce, Clari and Tableau.
• Experience in analyzing data to support identifying opportunities and projecting growth trajectories.

Skills

• Adapt rapidly to changing events
• Handle complexity and detail orientation
• Prioritize high-value activities amongst competing priorities
• Proactive
• Resilient
• Empathetic
• Adaptable to change
• Consistently seek opportunities to learn
• Lean into collaboration

Location

• Any country where Atlassian has a legal entity

Work Type

• Office
• Home
• Combination of office and home
• Virtual interviews and onboarding

Experience Level

• Over 5 years of relevant experience
• 5 to 8+ years experience

Benefits

• Health and wellbeing resources
• Paid volunteer days

About the Company

• Atlassian is motivated by a common goal: to unleash the potential of every team.
• Our software products help teams all over the planet and our solutions are designed for all types of work.
• Team collaboration through our tools makes what may be impossible alone, possible together.
• We believe that the unique contributions of all Atlassians create our success.

Equal Opportunity

• We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
• All your information will be kept confidential according to EEO guidelines.
• We can support with accommodations or adjustments at any stage of the recruitment process.