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About the Role

The Store Manager oversees the daily operations of one or more self-storage locations with limited direct supervision. This role ensures the facility meets high cleanliness standards, maintains financial accuracy through effective reporting and controls, and consistently delivers operational excellence. The Store Managers are accountable for building customer relationships through in-person and phone interactions, presenting a structured sales process, and managing customer accounts.

Responsibilities

• Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions.
• Maximize sales objectives through unit rentals, unit insurance, and moving supplies.
• Ensure highest standards of cleanliness are met through continuous maintenance of the site, including the office, and the interior and exteriors of the storage building and surrounding areas.
• Perform daily site safety inspections, including lock checks.
• Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
• Oversee routine administrative tasks, including maintaining auction files, following up on delinquent accounts, monitoring store budgets, and prepare and deliver bank deposits.
• Protect strong company culture by establishing and maintaining professional relationships with all Extra Space employees.
• Perform additional duties as assigned.

Requirements

• 2+ years of customer-facing work experience.
• Leadership experience preferred but not required.
• Sale experience preferred.
• Current valid driver’s license and access to a reliable personal vehicle; except in New York City and Brooklyn.
• High School diploma or GED is required; college education is a plus.

Work Type

• full-time

Experience Level

• Leadership experience preferred
• Sale experience preferred

Education Level

• High School diploma or GED
• college education is a plus

Salary/Compensations

• Competitive starting pay.

Benefits

• A work/life balance that includes daytime hours with the potential for Sundays off (dependent on location)
• Outstanding company culture with growth opportunities throughout the U.S.
• Paid Time Off accrued throughout the year, increasing with years of service
• Generous 401(k) match with Traditional and/or ROTH choices.
• Affordable medical benefit options with up to a $1k annual Health Savings Account employer contribution.
• EXTRA Healthy Wellness Program with rewards towards your medical premium.
• BenefitHub discounts: apparel, auto, electronics, entertainment, pets, travel, etc.

About the Company

• Extra Space Storage is the largest self-storage company in the United States by store count, with over 4,000 stores nationwide.
• We look for leaders who are responsible, passionate, and innovative as they take charge of day-to-day operations at our beautiful self-storage facilities.
• Extra Space Storage is the largest operator of self-storage facilities and the largest third-party self-storage management company.
• Since we were founded in 1977, we have grown to include more than 4,000 locations across the country from our headquarters in Salt Lake City, UT.
• At Extra Space, we believe the world is a better place when people love what they do.
• Redefining the self-storage industry is an ambitious goal, which is why we look for the best of the best.
• With competitive pay, excellent benefits, a great culture rooted in our core values, and opportunities for career development, Extra Space Storage continues to be a top choice for outstanding talent.
• Come join us and find out why our employees recommend us!

Equal Opportunity

• We are an equal opportunity employer and value diversity at our company.
• We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.