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About the Role

We are seeking a proactive and experienced Print Shop Manager to join our on-site production team. The ideal candidate will have strong experience in the printing industry, with a focus on large-format and grand-format production environments. This role is essential in ensuring efficient workflow, high-quality output, and excellent client service across all print production operations.

Responsibilities

• Partner with shop leadership to provide operational and administrative management support.
• Assist in organizing and supervising the production workforce.
• Monitor all jobs in production and communicate special instructions, proof approvals, and shipping details.
• Serve as a client contact for questions regarding job specifications, print requirements, and production details.
• Ensure all projects are completed on time and within budget and production cost guidelines.
• Train production staff on proper print shop procedures, workflows, and equipment usage.
• Oversee maintenance and upgrades of large-format printing equipment, recommending new technology to improve productivity.
• Manage inventory, materials, and supply organization to support efficient production flow.
• Resolve customer issues and escalations in a professional and timely manner.
• Support multiple departments and step into production roles as needed.
• Perform additional duties as assigned to support overall shop operations.

Requirements

• Large-format printing experience is required.
• High school diploma or equivalent required.
• 3–5+ years of experience in print production, large-format printing, or print shop operations.
• Strong experience with grand-format and large-format printing workflows.
• Demonstrated leadership ability with experience supervising production teams.
• Strong customer service and client communication skills (phone, email, and in-person).
• Ability to clearly communicate production processes, job requirements, and technical instructions.
• Strong understanding of print equipment, materials, and production capabilities.
• Excellent organizational skills with the ability to manage multiple projects simultaneously.
• Ability to work in a fast-paced, deadline-driven production environment.
• Strong problem-solving skills and ability to handle customer escalations professionally.

Skills

• Large-format printing
• Grand-format printing
• Production workflows
• Leadership
• Customer service
• Client communication
• Print equipment knowledge
• Material knowledge
• Production capabilities
• Organizational skills
• Project management
• Problem-solving

Location

• On-site

Work Type

• Full-time

Experience Level

• 3-5+ years

Education Level

• High school diploma or equivalent
• Technical training preferred