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About the Role

The Director of North America Implementations will lead the successful delivery of product and service implementations for clients, overseeing all aspects from planning through final delivery. This role manages resources, budgets, timelines, risks, and scope to ensure projects meet or exceed client expectations and service level agreements. The Director also acts as a key liaison between client leadership and internal teams, builds client relationships, and identifies opportunities for business growth.

Responsibilities

Achieves goals through the work of others
Management responsibilities include performance appraisals, pay reviews, training and development
Job focus is on managing others and applying operational or strategic management skills
Provides leadership to managers and professional staff
Accountable for the performance and results of multiple related teams
Develops departmental plans, including business, production and/or organizational priorities
Decisions are guided by resource availability and functional objectives
Design and manage conversion plans based on client requirements
Develop specifications, oversee testing, and secure client sign-off
Prepare cost estimates and budgets
Monitor project progress and outputs
Proactively investigate and resolve issues throughout the implementation lifecycle
Maintain strong control over schedules, risks, scope, and budgets
Ensure operational teams and subcontractors clearly understand client requirements
Build and maintain strong client relationships
Provide day-to-day guidance and support
Promote Broadridge’s capabilities by identifying opportunities for contract extensions and additional business
Lead teams responsible for the setup and installation of technical systems, applications, and process solutions
Develop and implement policies and best practices for client installations
Collaborate closely with consulting, sales, and project management teams to develop implementation strategies and resource plans
Provide valuable client feedback and market insight to product development and professional services teams

Requirements

Demonstrated understanding and application of procedures, practices, and concepts within own discipline, with working knowledge of related disciplines
Deep understanding of how the discipline integrates within the broader function and contributes to organizational objectives
Proven ability to manage multiple related teams, establish priorities, and allocate resources effectively
Strong problem-solving skills with the ability to identify and resolve complex technical, operational, and organizational issues
Experience driving business results within a sub-function through support and funding of projects, products, services, and/or technologies, as well as developing policies and strategic plans
Ability to operate effectively within functional business plans and align team objectives with broader organizational goals
Strong influencing and communication skills, with the ability to build credibility and work effectively with internal and external stakeholders, including senior leaders

Skills

Implementation
Project Management
Resource Management
Budget Management
Timeline Management
Risk Management
Scope Management
Client Relationship Management
Technical Systems Installation
Process Solutions
Policy Development
Best Practices Implementation
Access Management
Data Mapping
Data Transfer
Process Documentation
Testing
Troubleshooting
Client Training
Strategic Planning
Resource Planning
Product Development Feedback
Market Insight

Location

North America

Work Type

Hybrid

Experience Level

Director

Salary/Compensations

$165,000 - $175,000

Benefits

Bonus Eligibility
Comprehensive benefit offerings (details at www.broadridgebenefits.com)
Paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act
Other legally required benefits, as applicable

About the Company

Broadridge Financial Solutions (NYSE: BR) is a global technology leader with trusted expertise and transformative technology, helping clients and the financial services industry operate, innovate, and grow.
We power investing, governance, and communications for our clients – driving operational resiliency, elevating business performance, and transforming investor experiences.
Our technology and operations platforms process and generate over 7 billion communications annually and underpin the daily average trading of over $15 trillion in equities, fixed income, and other securities globally.
A certified Great Place to Work®, Broadridge is part of the S&P 500® Index, employing over 15,000 associates in 21 countries.
We are committed to creating an engaging workplace for the most talented associates in our industry.
We are dedicated to fostering a collaborative, inclusive, and healthy environment that promotes flexibility and accountability.
As a leading provider of technology, communications, and data and analytics solutions to businesses around the world, it is critical that we understand, embrace, and operate in a multicultural environment.
Every associate has unique strengths, which, when fully appreciated and embraced, allow individuals to perform at their best, leading to our success.
We believe that our associates are our most important asset.
Encouraging professional development opportunities is a core part of our culture.
Broadridge provides educational opportunities, including formal classes, training programs and events.
To enable learning in our hybrid working model, Broadridge has redesigned all development programs for 100% virtual delivery.
Our associates have access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program.

Equal Opportunity

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work.
We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.
Use of AI in Hiring: As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws.
Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.
US applicants: Click here to view the EEOC "Know Your Rights" poster.
Disability Assistance: We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best.
Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com.