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About the Role

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. This role provides day-to-day direction to Frontline Workers and assists with the administration and operation of the Hostel.

Responsibilities

• Supervise and provide day-to-day direction to Frontline Workers.
• Schedule, conduct, and document supervision.
• Conduct Performance Reviews and Evaluations.
• Attend and actively participate in Team meetings.
• Provide back-up support to Frontline Staff and their functions.
• Complete shift schedules in accordance with current policies.
• Prepare and submit Frontline Workers hours of work bi-weekly for payroll submission.
• Assist with the day-to-day operation of the Hostel.
• Ensure residents and community members receive proper Customer Service.
• Read daily log books and make necessary follow-up.
• Assist with monitoring Service Restrictions imposed on residents.
• Attend monthly Resident’s Meetings.
• Assist with the administration of the Hostel.
• Gather and submit statistics applicable to Frontline Workers on a monthly basis.
• Compile and submit the monthly snapshot, service restrictions, meal count and the In Kinds Good tally.
• Give direction and ensure SMIS entries are completed properly.
• Assist in ensuring the Hostel is in compliance and meeting standards for Quality Assurance and Accreditation.
• Attend Committee and Agency meetings.
• Participate in the Policy Review Committee.
• Input triage data into database as required.
• Ensure up to date Frontline Worker contact information is forwarded.
• Monitor and maintain the Frontline Worker relief pool.
• Assist with the orientation of new staff.
• Assist with the interview process when requested.
• Monitor and notify of staff training needs.
• Keep an updated record of all sick days, vacations days, lieu and stat days taken by each staff.
• Assist with staff training.
• Ensure that all Health and Safety requirements specific to the Hostel are in compliance with the Occupational Health and Safety Act.
• Perform workplace inspections.
• Conduct information sessions (safety talks, staff meetings).
• Assist with incident investigations.
• Assist with employee health and safety training.
• Assist, make recommendations and/or correct substandard acts or conditions.
• Assist in commending employee health and safety performance.
• Perform employee safety observations.
• Ensure compliance with specific Hostel requirements within sections 25 & 26 of the OHSA.
• Adhere to standards that are consistent with the values and philosophy of The Salvation Army.
• Participate fully and constructively in staff meetings and in-service training.
• Engage in formal supervision and performance evaluations.
• Read and follow the policy and procedures manual, the Employee Handbook and the Toronto Shelter Standards.
• Become familiar with the job descriptions and task lists for each position that reports to the Front Line Supervisor.
• Make suggestions to the Management team that will improve efficiency, working conditions and/or procedures.
• Represent the Organization in a professional manner.

Requirements

• 1-2 years Supervisory Experience
• Thorough knowledge of Toronto Hostel Standards
• Good interpersonal skills
• Fluent in written and spoken English
• Second language an asset
• Criminal Record Check clearance for the Vulnerable Sector

Skills

• First Aid/CPR
• Non-Violent Crisis Intervention
• Computer Skills

Location

• 107 Jarvis St

Work Type

• Onsite
• Full-time

Experience Level

• 1-2 years Supervisory Experience

Education Level

• Social Services Worker Diploma or minimum of 5 years in a work related field including experience in a residential setting

Salary/Compensations

• $58,531.20 to $73,174.40 with a maximum of $87,817.60

Benefits

• Health and dental benefits
• Paid vacation
• Sick time
• RRSP's

About the Company

• For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda.
• Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter.
• In addition, we support people experiencing unemployment, addiction and family challenges.
• We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.
• As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Equal Opportunity

• As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.