Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

ViaPlus is seeking a customer-oriented service representative for their storefront office. This role acts as a liaison, provides service information, and resolves customer account issues with accuracy and efficiency, aiming to ensure excellent service standards and maintain high customer satisfaction.

Responsibilities

• Manage large amounts of incoming calls and all local in-person customers
• Respond to all web and email customer correspondence
• Process incoming customer (CSC) transactions
• Respond to customer voicemails
• Provide support for the customer service center as needed
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Maintain customer records by updating account information
• Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Requirements

• Proven customer support experience or experience as a client service representative
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• Regularly required to use hands and reach with hands and arms, hear, and talk
• Will be working and navigating on a computer
• Occasionally required to stand, sit, stoop, kneel, crouch, and walk
• May occasionally be required to lift and/or move up to 20 pounds

Skills

• Active listening
• Excellent communication and presentation skills
• Cash handling experience

Location

• Near Dallas, Texas

Work Type

• Full-time

Experience Level

• A minimum of one (1) year of Customer Service Experience required
• A minimum of six (6) months of Call Center experience preferred

Education Level

• High school diploma or general education degree (GED)

About the Company

• ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry.
• Our customer operations, data analytics, and full-featured, single-account back-office technology facilitate the high-volume transactions required for seamless multimodal mobility.
• As a VINCI Highways subsidiary, we are committed to technical innovation and to promoting a positive mobility experience for all.
• We are pioneers in the transportation transaction and mobility industry, with a decade of proven global experience in providing solutions focused on the tolling and transit industries.
• ViaPlus is headquartered near Dallas, Texas, and maintains offices across the United States, France, India, and Ireland.
• We are part of the global network of VINCI Concessions, an international player in transport infrastructure with projects in 23 countries.
• Our vision has evolved to provide a fully automated, end-to-end transportation solution that significantly improves revenue collection and efficiency while effectively lowering costs for our agency clients.
• We serve enterprises that require high-volume, real-time transaction processing with the highest levels of accuracy, especially where revenue reconciliation and customer account management are key deliverables to the customer experience.
• Our flagship back-office system (BOS) enables Mobility-as-a-Service (MaaS) with a “one account” feature that supports multimodal transportation solutions.
• In a rapidly changing environment, ViaPlus maintains a strong focus on technology and continuous R&D to improve agency efficiencies, reduce operating expenses, and maximize revenue – all while providing exceptional customer service.
• VINCI Highways, a VINCI Concessions subsidiary, is a leader in road concessions, operations and mobility services.
• We design, finance, build and operate highways, bridges, tunnels, urban roads and mobility services on a network of more than 3,360 km in 15 countries.
• VINCI Highways leverages its expertise to deliver the highest performance and safety standards and provide drivers with a positive experience.