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About the Role

The Lot Attendant / Lot Auditor helps ensure a smooth, safe, and organized parking experience for guests by directing traffic, assisting customers, monitoring the lot, and keeping the area clean and secure. The primary objective is to deliver great customer service while maintaining a safe, clean, and efficient parking environment.

Responsibilities

• Issue tickets and handle payments accurately.
• Track money and paperwork responsibly.
• Complete shift logs, track tickets and revenue, and document parking activity.
• Label keys, record vehicle details, and maintain organized records of parked cars.
• Check the lot regularly, report unsafe or suspicious activity, and ensure vehicles are parked securely and according to policy.
• Keep the parking area and booth clean and presentable.
• Assist with light cleaning or janitorial tasks as needed.
• Help guests with payments and parking questions while maintaining a friendly, helpful attitude.
• Use radios appropriately and stay in contact with the team.
• Support a positive work environment.
• Arrive on time, follow company policies, and consistently maintain a professional appearance and attitude.
• Take on other tasks as needed to support operations.
• Attend training sessions and adapt to scheduling needs.

Requirements

• Must be able to stand, walk, and lift up to 50 pounds for extended periods.
• Comfortable working indoors and outdoors in various weather conditions.
• A clean, professional appearance and adherence to uniform and grooming standards are required.
• Schedule flexibility is essential, as shifts may include nights, weekends, and holidays.
• Team members often work in active parking environments and must remain alert to their surroundings, including moving vehicles and changing weather conditions.
• A valid driver’s license and reliable transportation are required.
• Must maintain a clean motor vehicle record, with no more than three moving violations within the past three years.
• Successful completion of a background check is required and must be maintained throughout employment.
• Employment is at-will.

Skills

• Excellent communication skills through active listening, clear articulation, and a courteous, professional demeanor.
• Skilled in managing guest interactions with patience, empathy, and close attention to detail.
• Works collaboratively with team members, supervisors, and clients.
• Team members may need to use a personal cell phone for work-related communications or to access mobile apps.

Location

• Nashville, Tennessee

Work Type

• Full Time
• Part-Time
• Non-Exempt

Experience Level

• Previous customer service experience is preferred.

Education Level

• High school diploma or GED is required.
• No special certifications are necessary for this role.

Salary/Compensations

• Hourly base rate
• Rates can vary by market
• Overtime pay (when applicable)
• Hourly rates will meet or exceed the applicable minimum wage in your work location.

Benefits

• Health Benefits – Medical, vision and dental insurance
• Supplemental Insurance – Life insurance and critical illness
• Bonus opportunities
• Internal leadership development program
• Paid time off
• Paid training
• Tuition assistance through Belleview University
• Nationwide discounts through Perks at Work
• Military friendly employer

About the Company

• Parking Management Company (PMC) is a national leader in hospitality-focused parking services.
• Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues.
• With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high-touch service to partners and guests alike.
• PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed.
• PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.
• PMC is compliant with all state workman’s compensation laws.
• PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc.

Equal Opportunity

• Parking Management Company is an equal opportunity employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
• Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity.