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About the Role
Modo Energy is seeking a Customer Success Manager to own the product relationship across a portfolio of accounts, focusing on onboarding, driving activation, and ensuring users derive value from the Modo Energy Terminal. This foundational role offers the opportunity to shape the company's customer success strategies and processes.
Responsibilities
- Onboard new accounts and users onto the Modo Energy Terminal, ensuring a high-quality, personalised start.
- Drive feature adoption and user activation across your portfolio.
- Own product and methodology queries, serving as the customer expert.
- Run regular check-ins and training sessions with users across accounts.
- Monitor account health and proactively flag risks.
- Feed customer insights and product feedback back into the business.
- Collaborate with the account management team for seamless customer support.
Requirements
- 2–4 years in a customer success or account management role within a B2B SaaS environment.
- Demonstrated ability to drive product adoption and manage a portfolio of accounts.
- Strong product instinct; ability to learn quickly and become an expert.
- Proactive approach to account health; ability to identify and act on disengagement.
- Experience in energy, infrastructure, or data-driven research products (preferred).
- Familiarity with CS tools such as HubSpot, Intercom, or Gainsight (preferred).
- Exposure to energy markets or a strong willingness to develop this knowledge quickly (preferred).
Skills
- Customer Success
- Account Management
- B2B SaaS
- Product Adoption
- Customer Relationship Management
- Product Expertise
- Customer Support
- Data Analysis
- Energy Markets
Location
- London
- New York
- Sydney
- Madrid
Work Type
- Hybrid
Experience Level
- 2-4 years
Benefits
- Top-of-market compensation
- Equity for every employee
About the Company
- Modo Energy is a data platform focused on the energy transition, providing benchmarking, forecasting, and valuation tools for energy investors, developers, and operators.
- Founded in 2019, the company has over 80 employees across London, New York, Sydney, and Madrid.
- Modo Energy has secured $30M in Series B funding and is described as AI-native and fast-moving.
- It is a category-defining company scaling globally in the energy market.
Equal Opportunity
- Modo Energy is an equal opportunity employer committed to making employment decisions based on qualifications, merit, and business need.
- The company does not discriminate on the basis of age, national origin, physical or mental disability, race, religion, pregnancy, sexual orientation, gender identity, veteran status, or any other characteristic protected under applicable UK law, including the Equality Act 2010.
- Assistance or reasonable accommodation during the application or interview process is available by contacting careers@modoenergy.com.