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About the Role

Mace is seeking an experienced Learning and Development Specialist to support a major technology-enabled transformation program for a confidential government organization. This multi-year program will help a large public-sector organization modernize its technology, processes, operating model, and workforce capability.

Responsibilities

• Design, develop, deliver, and improve role-based learning for impacted stakeholder groups.
• Translate process, system, role, and workforce changes into practical training materials, job aids, quick reference guides, and adoption support.
• Support the full learning lifecycle, from training needs analysis, content development, and training delivery through to feedback, updates, reinforcement, go-live, hypercare, and sustainment.
• Support a healthy, inclusive, and psychologically safe learning environment for stakeholders navigating significant organizational and technology change.
• Help reduce change fatigue and learner anxiety by creating clear, accessible, practical, and role-relevant learning materials.
• Support inclusive learning practices that consider different user groups, learning needs, confidence levels, and working environments.
• Help identify where users may need additional support, reinforcement, or refresher training to adopt new processes, systems, and ways of working safely and effectively.
• Contribute to training needs analysis by reviewing change impacts, process changes, role impacts, stakeholder feedback, and readiness information.
• Help develop role-based learning pathways, training modules, facilitator guides, learner guides, job aids, quick reference guides, FAQs, walkthrough materials, and knowledge articles.
• Support classroom, virtual, hybrid, train-the-trainer, drop-in, refresher, and hypercare learning activities.
• Translate complex process, system, and role changes into clear, practical learning materials.
• Work closely with the Training / Learning Senior Manager, Learning and Enablement Manager, change managers, communications specialists, business SMEs, process teams, technology partners, and client stakeholders.
• Support pilot training, learner feedback analysis, content updates, and continuous improvement.
• Help track training completion, learner confidence, knowledge gaps, feedback themes, and adoption risks.
• Support go-live, hypercare, and sustainment by updating learning materials, developing refresher content, supporting floor support activity, and helping users embed new ways of working.
• Ensure learning materials are accurate, current, practical, and aligned to approved process, system, and role design decisions.
• Raise risks early where training content, learner readiness, user confidence, material quality, or delivery timelines may affect adoption.
• Ensure learner feedback, training issues, and content gaps are captured clearly and escalated appropriately.
• Support evidence-based reporting by maintaining accurate inputs on training completion, learner confidence, feedback themes, and material readiness.
• Handle program information, stakeholder feedback, and training materials responsibly and in line with confidentiality expectations.
• Help users build the confidence, knowledge, and practical capability required to adopt new processes, systems, and ways of working.
• Create reusable learning assets, templates, guides, and job aids that support long-term capability after program transition.
• Support knowledge transfer to client teams so they can maintain, update, and reuse training materials after implementation.
• Work collaboratively with change, communications, training, process, technology, and client teams to deliver an integrated learning experience.
• Contribute to a supportive delivery environment where learning is practical, accessible, and focused on successful adoption.

Requirements

• Minimum 1 year of experience in learning and development, instructional design, systems training, transformation training, training delivery, or capability development.
• Experience developing practical learning materials, including training decks, facilitator guides, learner guides, job aids, quick reference guides, FAQs, walkthroughs, knowledge articles, and refresher content.
• Proven experience designing and developing eLearning and digital learning content, including interactive modules, simulations, knowledge checks, and role-based learning assets.
• Proficiency in eLearning authoring tools such as Articulate 360, Storyline, Rise, Adobe Captivate, or equivalent, as well as learning management systems and collaboration platforms.
• Ability to translate process, system, role, and workforce impacts into clear, role-based learning content and learning pathways.
• Experience supporting training needs analysis, curriculum development, training delivery, post-training reinforcement, and classroom, virtual, hybrid, train-the-trainer, or hypercare learning sessions.
• Strong stakeholder engagement and communication skills, with experience collaborating with SMEs, change teams, technology teams, business users, and client stakeholders in complex, multi-stakeholder environments.

Skills

• Learning and Development
• Instructional Design
• Systems Training
• Transformation Training
• Training Delivery
• Capability Development
• eLearning Development
• Digital Learning Content Creation
• Articulate 360
• Storyline
• Rise
• Adobe Captivate
• Learning Management Systems (LMS)
• Collaboration Platforms
• Stakeholder Engagement
• Communication Skills

Location

• On-site (Government organization office environment)

Work Type

• Full-time
• Part-time
• Flexible
• Hybrid

Experience Level

• Minimum 1 year of experience

Salary/Compensations

• 70,000 - 110,000 CAD

About the Company

• At Mace, our purpose is to redefine the boundaries of ambition.
• We believe in creating places that are responsible, bringing transformative impact to our people, communities, and societies across the globe.
• Within our consult business we harness our unique combination of leading-edge practical expertise and project delivery consultancy to unlock the potential in every project.

Equal Opportunity

• Mace is an inclusive employer and welcomes interest from a diverse range of candidates.
• Even if you feel you do not fulfil all the criteria, please apply as you may still be the best candidate for this role or another role within our organization.