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About the Role

This entry-level role provides a foundation in system, product, and sales enablement knowledge, preparing you for Regional Account Management and Inventory Management teams. You will gain analytical and problem-solving skills, master system navigation, and understand Customer Operations within the Medical Device industry. We seek a passionate individual who excels at supporting others, building strong relationships, and thrives in a fast-paced environment requiring quick decisions and deep product/system knowledge.

Responsibilities

Support Regional Account Management and Field Sales teams by managing a shared regional email inbox and handling phone calls.
Manage relationships between sales and internal departments to resolve issues (Accounts Receivable, Compliance, Credentialing, etc.).
Provide basic product knowledge (portfolio, labeling, competitors, applications) and advise on product/brand specific policies (returns, inventory management).
Process transactional support including order evaluation, replacements, samples, bulk buys, personal inventory, and transfers.
Provide Accounts Receivable support, including invoice investigation, credits/debits, and contract investigation.
Conduct research for serial number history, device tracking, reporting, credentialing, sales history, and field searches.
Follow up on tracking information, order status, and return labels.
Offer general Field Sales Representative support, including locating forms/documents, clarifying account pricing, resolving territory alignment issues, and providing sales reporting.

Requirements

Strong oral and written communication skills with adaptable delivery.
Ability to multitask, managing inbound calls, email, and ad hoc reporting requests.
Exceptional internal and external relationship-building skills.
Experience with Microsoft Office Suite, SAP, CRM/ERP systems, and end-to-end customer operations processes.
Proficiency in a metrics-driven environment emphasizing efficiency and individual production.
Minimum of 3 years of experience in a client-facing role with a similar function.

Skills

Product knowledge
Sales enablement
Customer service
Operational lens
Analytical skills
Problem-solving skills
System navigation
Customer operations
Relationship building
Microsoft Office Suite
SAP
CRM/ERP systems

Location

US
Puerto Rico

Work Type

Full-time

Experience Level

Entry level
3 years client-facing experience
1-2 years medical device, pharmaceutical, healthcare, or relevant industry experience (preferred)

Salary/Compensations

USD 23.8 - USD 43 - hourly

Benefits

Paid time off (vacation, holidays, sick)
Medical/dental/vision insurance
401(k)
Eligible for short-term incentive programs

About the Company

Allergan Aesthetics, an AbbVie company, develops, manufactures, and markets a portfolio of leading aesthetics brands and products including facial injectables, body contouring, plastics, and skin care.
The company aims to consistently provide customers with innovation, education, exceptional service, and a commitment to excellence with a personal touch.

Equal Opportunity

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.
Equal Opportunity Employer/Veterans/Disabled.
For US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html