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About the Role

Waymo Operations is seeking a Demand Ops Program Manager to ensure a positive community presence by minimizing disruptions, reporting on market health, optimizing pickup and dropoff experiences, and building community relationships. This role involves developing operational metrics, supporting the marketplace roadmap, designing mitigations for marketplace challenges, enabling regional manager training, overseeing process quality assurance, and driving cross-functional improvements.

Responsibilities

Develop Marketplace Ops Metrics & Reporting: Partner with Product & Product Data Science to design how Ops will report on Marketplace metrics, maintaining rigor in understanding how we serve customers and generate demand and enabling regional Demand Ops Managers to own their metrics.
Support Marketplace Roadmap: Partner with Product, Engineering and Product Data Science to influence the roadmap for marketplace levers.
Design Operational Mitigations Marketplace Challenges: Investigate issues impacting our marketplace and develop scalable processes for Regional Demand Ops Managers to mitigate issues within their markets (e.g., pre-positioning).
Enable Regional Demand Ops Managers Training: Own onboarding and training for Regional Demand Ops Managers, vendors and partners to ensure operational parity across all markets.
Process QA: Develop and oversee a Quality Assurance process to ensure Regional Demand Ops efforts achieve strong and consistent results and consistency across Partner and Vendor outputs.
Drive Cross-functional Improvements: Act as the leader for the Demand, Service Quality and Marketplace Ops strategy. Identify gaps in the current processes and partner with Regional Ops teams, Marketing/BD/Policy, Product/PDS/Eng, and more to build scalable processes and product/tooling solutions.

Requirements

8+ years of experience in Strategy & Operations, Consulting, Marketplace Ops, or Business Intelligence.
Proficiency in SQL or advanced data modeling to interpret complex datasets and drive operational improvements.
Proven track record of taking a manual process and turning it into a repeatable, documented "playbook" or framework.
Ability to communicate with both executives and vendor teams, and lead large-scale, cross-functional project teams through high-pressure situations.
Comfort working with Product/Eng teams to define requirements for internal tools and data visualization.
Experience identifying and mitigating operational risks in physical environments or public-facing operations.
Bachelor’s degree (Business, Operations, or related field).

Skills

SQL
Advanced data modeling
Scalability
Strategic Communication
Stakeholder Management
Technical Literacy
Risk Management
Marketplace Experience
AV/Mobility Experience

Location

Work Type

Hybrid
Full-time

Experience Level

8+ years

Education Level

Bachelor's degree

Salary/Compensations

$159,000—$196,000 USD

Benefits

Discretionary annual bonus program
Equity incentive plan
Generous Company benefits program

About the Company

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver.
Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes.
The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases.
The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states.
Waymo Operations exists to deliver the Waymo Driver to the world.
We are a global team building and scaling the world's first and leading autonomous fleet and operations platform.
From component sourcing to end customer management, we enable and create value for Waymo through scaled and orchestrated deployment of the Waymo Driver.
At Waymo, we are dedicated to building a culture that promotes inclusivity and celebration.
We value diverse backgrounds, perspectives, and experiences; recognize that inclusive actions lead to equitable outcomes; and support and encourage all team members to share their ideas to help Waymo better serve the communities in which we operate.