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About the Role

As an Account Director within the Brand Engagement group, you will lead dedicated client account teams, delivering best-in-class, strategically sound solutions that merge creativity, technology, and innovation. You’ll be the senior strategic voice guiding the client’s business direction, building strong relationships, and ensuring exceptional work is delivered across B2B and B2C initiatives. This role is highly collaborative, working closely with agency leadership, creative, development, and delivery teams to ensure every project is aligned to client objectives and executed flawlessly — from concept to launch. This position offers an exciting opportunity for those passionate about continuous learning, personal growth, and collaborative knowledge sharing within a dynamic and expanding organization.

Responsibilities

Serve as primary day-to-day senior contact across client portfolio, maintaining strong relationships, driving overarching strategy and innovation and ensuring account health.
Build and nurture senior-level client relationships, ensuring satisfaction, trust, and long-term account growth.
Develop strategic presentations, pitches, and proposals for existing and prospective clients.
Lead regular client meetings, planning sessions, and business reviews across active engagements.
Manage client communications, issue resolution, and escalation management.
Partner with clients to identify priorities, align on roadmaps, and guide strategic decision making.
Identify opportunities for account growth and expansion across practices and capabilities.
Partner with Growth Lead(s) to identify and pursue account growth opportunities.
Own scopes of work, change orders, and pricing recommendations across accounts.
Develop proposals, recommendations, and support new business opportunities within existing accounts.
Manage account pipeline, forecasting, and opportunity tracking.
Own financial oversite across active engagements, overseeing budgets, timelines, resourcing plans and communications to ensure projects are delivered on time, on budget, and to the highest standard.
Partner with project management and finance teams to monitor financial health and reconcile budgets as needed.
Manage resourcing conversations and balance delivery needs across multiple workstreams.
Oversee account operations and ensure projects move efficiently across teams.
Coordinate work across strategy, analytics, creative, CRM, technology, and project management teams.
Guide integrated teams through planning, execution, and delivery of complex initiatives.
Drive process improvements across digital engagement, CRM programs, emerging tech integrations, and social initiatives.
Remove blockers and ensure teams are aligned on priorities, timelines, and client expectations.
Maintain oversight across multiple concurrent projects and workstreams.
Lead the account team; providing mentorship, coaching, career and growth planning.
Support onboarding, development, and day-to-day team leadership activities.
Create alignment across teams and foster strong collaboration practices.
Contribute to team growth, process improvement, and ways of working.

Requirements

10+ years of account management experience – ideally digital/social agency experience; traditional agency experience is a plus.
Proven success leading strategy for both B2B and B2C programs.
Experience managing multiple client teams across diverse industries, ideally in tech, innovation, or emerging categories.
Expertise in CRM program execution and large-scale audience engagement initiatives.
Strong background in social campaign strategy and integration.
Fortune 500 client experience, with a track record of growing accounts organically.
Skilled in developing pitches and serving as the strategic lead in new business efforts.
Exceptional leadership and mentorship capabilities, with a history of shaping team members’ career growth.
A dynamic, innovative mindset with strong business acumen.
Willingness to travel throughout the United States and Canada as required.

Skills

Digital/social agency experience
Traditional agency experience
B2B strategy
B2C strategy
CRM program execution
Audience engagement initiatives
Social campaign strategy
Account growth
Pitch development
New business strategy
Leadership
Mentorship
Business acumen
Strategic presentations
Client relationship management
Financial oversight
Project management
Team leadership

Location

United States
Canada

Work Type

Hybrid work model

Experience Level

10+ years of account management experience

Benefits

Hybrid work model
Flexible vacation
Social events
Competitive healthcare
Wellness benefits
Medical
Dental
Vision
Employee Assistance Program
Retirement planning assistance with company matching
Learning programs
Mentorship
Stretch projects
Internal mobility
Recognition programs

About the Company

At Bond, we craft innovative solutions with the aim of forging stronger brand loyalty for our clients.
Our diverse and dynamic approach takes us in thrilling directions, and you will play a pivotal role in steering the future of loyalty.
Bond uses AI tools during parts of the screening, assessment, and selection process, supporting a fair and efficient hiring process.

Equal Opportunity

We welcome applications from all qualified candidates; however, only those selected for an interview will be contacted.