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About the Role

Go! Retail Group is seeking a professional to review and analyze daily and weekly exception reporting to address issues in stores. This role will investigate cash variances, deposit compliance issues, and manual discounting, while also overseeing the safety program and participating in store training webinars. The position involves supervising the Store Systems team and actively participating in time fraud investigations.

Responsibilities

Review and analyze daily and weekly exception reporting to address issues in the stores.
Research all cash and credit refunds which exceed sales and address.
Follow up on all manual discounting utilizing daily reports, including all coupon discounts.
Investigate cash variances and deposit compliance issues, partnering with the store team to resolve.
Review Operators with outstanding ACH and partner with accounting on communication of problems.
Identify and follow up on stores with daily sales less than $100.
Utilize margin reporting to identify potential problems in the field.
Develop working knowledge of operator, store, SRV and SOP manuals.
Provide and program all cameras for employee stores, auditing weekly and partnering with store systems to ensure all are online.
Audit all cameras weekly in New Braunfels distribution center and Austin warehouse for functionality.
Purchase, program and send safes and lock boxes to all employee stores, addressing broken equipment.
Oversee the safety program and facilitate all meetings.
Participate in all store training webinars to teach processes and communicate LP expectations.
Escalate all issues to SR Director of Retail Operations and make decisions to address and resolve with urgency.
Investigate and interview all asset protection issues, partnering with HR and Director Operations on corrective action up to and including termination.
Supervise Store Systems team and actively partner on ongoing projects and new initiatives.
Actively involved in time fraud investigations.
Work communication log daily for actions to support the stores.
Cross train in all operational functions.

Requirements

Positive attitude
Team work-oriented
Ability to Multi task
Skilled in LP analysis to reduce loss.
Basic knowledge of store systems.
Interviewing skills
Strong written and verbal communication.
Demonstrate computer skills, including comfort with Microsoft office & Excel proficiency
Ability to accomplish tasks in the most timely and efficient manner
Multi-tasking, problem solving and organizational skills
Openness to receiving frequent feedback and incorporating it into daily work
Some weekend work required during season
Occasionally lift and/or move up to 35 pounds.
Specific vision abilities required include close vision, distance vision and peripheral vision.
Regularly required to talk and hear.
Frequently required to use hands to finger, handle, or feel.
Required to stand; walk; reach with hands and arms.
Color Perception (Red, Green, Amber)
Seeing
Clear Speech
Touching
Hearing/Listening
Finger
Hand
Pushing/Pulling
Carrying (up to 20 Pounds)
Ability to move distances within and between location/offices
Reading- Complex
Writing- Intermediate
Complex Math Skills
Analysis/Comprehension
Judgement/Decision Making
Clerical
Works Alone
Works With Others
Verbal Contact w/Others
Face-to-Face Contact
Inside
Electrical Equipment

Skills

LP analysis
Store systems knowledge
Interviewing
Written communication
Verbal communication
Microsoft Office
Excel proficiency
Multi-tasking
Problem solving
Organizational skills
Feedback incorporation

Location

Austin, Texas

Work Type

Full-time
Onsite

About the Company

Go! Retail Group is a national specialty retailer based in Austin, Texas, operating hundreds of name-brand stores including Go! Toys and Toys”R”Us, Babies”R”Us, Attic Salt, Wonder World and more.
The company also runs a successful e-commerce business and is the leading retailer of calendars, games and toys products in shopping centers nationwide.
Go! Retail Group is an established retailer organization with a passion for innovation, operations, and community.
Values include: Innovate and collaborate, Integrity and transparency, Community, and Fun.
It is a family-owned business that believes in operating responsibly and with heart.

Equal Opportunity

Go! Retail Group is an equal opportunity employer and does not discriminate against individuals on the basis of race, gender, age, national origin, religion, marital status, veteran status, or sexual orientation.