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About the Role

As a Process Support Engineer (PSE), you will guide products through their entire lifecycle, from concept to final qualification. You will provide high-visibility customer support through on-site installations, system diagnoses, and the service and repair of complex systems and equipment. PSEs work closely with customers and R&D teams to develop leading-edge processes used to manufacture advanced semiconductor chips, and create hypothesis experiments and design of experiments (DOEs). You'll analyze data with statistics and compile reports with high-level conclusions on technically challenging process engineering experiments. Additionally, you will troubleshoot complex problems, perform root cause analyses, and resolve difficult process engineering and customer product issues. Process Support Engineers work across technologies such as: Chemical Vapor Deposition, Atomic Layer Deposition, Plasma Reactive Ion Etch, Physical Vapor Deposition, Anneal and Implant.

Responsibilities

Serves as liaison between the customer and the Business Unit for assigned projects, ensuring clear understanding of customer issues and delivery of applicable solutions.
Works closely with customer to optimize tool performance to meet customer process and integration requirements.
Checks and approves operational quality of system equipment.
Instructs customers in the operation and maintenance of the system.
Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.

Requirements

Minimum 1-2 years in Semiconductor Capital Equipment or similar high-tech industry
Preferred experience 1-2 years’ experience in Applications or Process Engineering
Knowledge of 3 or more processes on 1 or more technologies

Location

Malta, NY

Work Type

On-site
Full time
Assignee / Regular
Travel: Yes, 75% of the Time

Experience Level

1-2 years

Education Level

Bachelor’s Degree in STEM field

Salary/Compensations

$86,500.00 - $119,000.00

Benefits

Supportive work culture that encourages learning, development, and career growth.
Empowerment to push boundaries and learn every day.
Comprehensive benefits package.
Potential eligibility for other forms of compensation such as participation in a bonus and a stock award program.

About the Company

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world.
We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips.
Applied enables the exciting technologies that literally connect our world – like AI and IoT.
The Global Field Group (GFG) at Applied Materials is the frontline organization responsible for installing, sustaining, and optimizing the industry’s most advanced semiconductor manufacturing equipment at customer sites around the world.
GFG partners closely with customers to ensure tools operate at peak performance, enabling reliable, high‑volume production of leading‑edge chips.
Through a combination of deep technical expertise, rapid problem‑solving, and close collaboration with engineering and product teams, GFG plays a critical role in turning innovation into real‑world manufacturing success.

Equal Opportunity

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.