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About the Role

This role involves on-site support at 60 locations, serving as the primary contact for employees with IT and technical questions. Approximately two-thirds of your time will be spent in the field. This is not a remote or traditional headset helpdesk position. The company is looking for proactive individuals who want to actively shape things.

Responsibilities

• Provide on-site support at all 60 locations, acting as the first point of contact for employees with IT and technical questions in a personal, direct, and solution-oriented manner (approx. 2/3 of working time).
• Install, set up, modify, and dismantle checkouts, scales, networks, and office workstations.
• Participate in IT aspects of projects, such as opening new stores.
• Set up and maintain video surveillance, alarm systems, and telephone systems.
• Select, procure, and install IT equipment.
• Coordinate with suppliers and external partners.

Requirements

• Solid IT knowledge and technical understanding of hardware and software.
• Manual dexterity and enjoyment of practical installations.
• Experience in installing and maintaining networks and IT systems.
• Independent, structured, and solution-oriented way of working; proactive action is expected.
• Open and communicative nature; you will be the face of IT in our stores.
• Good German language skills (min. C1) and basic English skills (A2).
• Valid driver's license Class B.
• Initial experience with checkout or merchandise management systems is advantageous but not required.

Skills

• IT Support
• Hardware Installation
• Software Installation
• Network Installation
• System Maintenance
• Video Surveillance Setup
• Alarm System Setup
• Telephone System Setup
• IT Equipment Procurement
• Vendor Coordination
• Project Implementation

Location

• On-site at 60 locations

Work Type

• Field Service
• On-site

Experience Level

• Entry-level to Mid-level (implied by 'Erste Erfahrung... von Vorteil' and potential for team lead)

Benefits

• Shopping vouchers for our stores
• Attractive conditions with Urban Sports Club
• Employee discounts at numerous retailers and sustainable brands
• Internal e-learning platform, seminars, and further training
• 30 vacation days
• Dedicated team with a pleasant working atmosphere across all hierarchies
• Modern equipment and a work environment where you can make a real difference

About the Company

• The company operates multiple market locations and is looking for individuals who are proactive and want to contribute to shaping the company.