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About the Role

We are looking for the next generation of Managers who are passionate about the hospitality industry and progressing their career to join our team. As a Supervisor, we expect the usual stuff on a day-to-day basis, helping to run your site in style and supporting your management team to meet site targets and team goals. In return our senior management team will invest time and energy towards helping you to push your career to the next stage, whatever that looks like for you.

Responsibilities

Support the management team in the running of a high volume & fast-paced cafe, coffee shop or coffee truck
Possess full understanding of the Grind Steps of Service
Deliver exemplary service in line with our procedures
Effectively support a busy team of Front of House Floor employees
Help to deliver Front of House training & development programs to all floor staff
Support in the recruitment and onboarding of new floor employees into the business
Motivate all staff and project a positive attitude at all times.
To participate in regular team meetings and in necessary Management meetings.
Display a smart and professional appearance, representing the company in a positive manner

Requirements

Demonstrate confidence in leading the Front of House floor team.
Drive service and sales.
Be the constant face of energy and passion on the floor!
Previous experience in restaurant management.
Strong experience in supporting a busy team.
A 'work with the team' approach/attitude at all times.

Skills

Strong leadership skills
Excellent communication skills to enable effective dialogue with colleagues and customers
Ability to work well under pressure and use initiative
Ability to problem solve and escalate complaints accordingly
Dedicated team-player, who strives for excellence and leads by example
Strong time-management and prioritisation skills

Location

London

Work Type

Full-time

Experience Level

Managerial experience

Benefits

NEST Pension
Access to interest-free, short-term loans
Referral Bonus: Earn up to £300 in tiered bonuses for referring great talent
Discounts online: Up to 40% off our retail line online.
SpectrumLife: Access our confidential Employee Assistance Program (EAP) for personal and professional support.
Crew Card: Enjoy 50% off all food and drinks, plus two free coffees a day at Grind locations.
Friends & Family Discount: Share the love with discounts for your friends and family on our website and at our sites.
Meals on Duty: Enjoy one staff meal on shifts over 4 hours, and two staff meals on shifts over 12 hours
Social Events: Join us for team social events to connect and have fun.
Enhanced Maternity and Paternity: Enjoy enhanced maternity and paternity benefits once eligible.
Wellbeing Allowance: Up to £75 annually to spend on your wellbeing.
Birthday Treat: £20 birthday gift

About the Company

Grind is a coffee company that lives in London. Since opening Shoreditch Grind in 2011, we've expanded across London with cafés, coffee trucks and a state-of-the-art coffee roastery.
Our cafes and coffee shops are the beating heart of Grind, they are where it all began. We're a bustling hub in the heart of London's most iconic places, known for serving our specialty coffee and renowned bottomless brunches.
We think coffee can be a force for good. Whether it's through creating the UK's first compostable coffee pods, our plastic-free packaging or carbon-free shipping - we're on a mission to be the world's most sustainable coffee company.
In 2023, we created our charity, the Better Coffee Foundation, to undo the damage done by the global coffee industry - in our first year, we recovered 43 million pods' worth of ocean-bound plastic.

Equal Opportunity

Grind is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, colour, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age, veteran status, or disability status.
If there are any adjustments you need to help you bring your best self to an interview with us please let us know.