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About the Role

As a Field Service Engineer at Applied Materials, you will serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.

Responsibilities

Performs startup activities through Tier II with limited support.
Completes quality repairs.
Actively responds to fab issues by communicating with engineers in other locations and participating in escalation conference calls.
May initiate or participate in projects to drive down costs or increase uptime.
Ability to carry out action plans and report findings.
Verifies operational quality of system equipment.
Follows all checklists and procedures and ensures correct Revs of procedures and schematics are available prior to performing work.
May identify procedural issues.
Can perform most retrofits on equipment.
Assists in process issues.
Applies diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.
Assumes responsibility for full customer satisfaction assuring excellent relations within assigned area.
Builds and maintains customer satisfaction through clear, consistent communication and the sharing of collective knowledge.
Performs BKM's.
Actively engages in the use of knowledge management systems.
Complies with all IP guidelines.
Complies with all safety procedures and consistently demonstrates safety as a value.

Requirements

Has developed specialized skills or is multi-skilled developed through job-related training and considerable on-the-job experience.
Completes work with a limited degree of supervision.
Likely to act as an informal resource for colleagues with less experience.
Is proficient on primary toolset and demonstrates ability to acquire additional systems and applications.
Able to complete qualifications with minimal assistance.
Demonstrates strong interest and knowledge of the customer's business.
Consistently able to operate in high pressure or ambiguous situations.
Solicits customer feedback.
Understands the impact of various actions/decisions on the account.
Is aware of potential dissatisfies and escalates as appropriate.
Develops and executes corrective action plans.
Is skilled in a range of processes, procedures, systems and tool sets to carry out assigned tasks or has developed deep skills and knowledge of tools in a single area.
Uses knowledge of how the team integrates with others to accomplish the team objectives.
Provides informal guidance and support to more junior team members.
Provides solutions to problems in situations that are atypical or infrequently occurring based on practice and existing precedents or procedures.
Impacts the quality, timeliness and effectiveness of the team; uses discretion to modify work practices and processes to achieve results or improve efficiency.
Explains technical information within the team.

Skills

Materials engineering
Digital analytics
Troubleshooting
Basic diagnostic techniques
Preventative maintenance
Corrective maintenance
Electrical systems
Vacuum systems
Mechanical systems
Plasma systems
Hydraulic systems
Gas systems
Customer communication
Customer service
Advanced electronics
Lasers
Optics
Robotics
Mechanics
Chemistry
Controls
Computing
Software

Location

Albany, NY

Work Type

Full time
Travel: Yes, 20% of the Time

Experience Level

Considerable on-the-job experience

Salary/Compensations

$31.00 - $42.40

Benefits

Supportive work culture
Encourages learning, development, and career growth
Empowers team to push boundaries
Learning every day
Comprehensive benefits package
Potential eligibility for bonus and stock award program

About the Company

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world.
We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips.
Applied enables the exciting technologies that literally connect our world – like AI and IoT.
Applied Materials is a Fortune 500 company with over 14,000 employees in more than 90 locations and 20-plus countries.
Today we're a global leader in flat panel display and solar PV equipment, two industries that increasingly rely on nonmanufacturing to achieve technology breakthroughs.
Applied works to improve the way people live.
Our mission is to lead the world with materials engineering solutions that enable customers to transform possibilities into reality.
Every day, we help high tech manufacturers around the world stay in the vanguard of technology and increase efficiency throughout the equipment lifecycle, so they can realize their technology roadmaps, solve tough problems, and overcome production challenges.
Our innovations make possible the technology shaping the future.

Equal Opportunity

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.