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About the Role

As a Coffee Engineer at Grind, you will be responsible for maintaining, diagnosing, and repairing coffee equipment across customer sites, ensuring machines operate reliably and efficiently. You will deliver exceptional customer service while troubleshooting mechanical and electrical issues, carrying out preventative maintenance, managing spare parts inventory, and documenting all service activities accurately. You will act as a brand ambassador, building strong customer relationships, upholding safety and quality standards, and helping customers maximize equipment performance and longevity. The role is based at our Roastery in Bermondsey.

Responsibilities

• Ensure optimal machine performance and longevity by diagnosing, analysing, and fixing complex issues.
• Ensure all job details are inputted into the relevant operational systems accurately and within agreed timeframes.
• Meet all Service SLA’s and agreed KPI’s, working with your Line Manager.
• Perform routine maintenance and repairs on various Grind coffee machines and equipment, including boilers, pumps, and grinders at both the Grind Workshop and on customer premises.
• Diagnose and troubleshoot electrical and mechanical issues using diagnostic tools and equipment.
• Proactively and reactively address customer queries and concerns, and adapt to changing circumstances, whether on site or through inbound emails / telephone calls.
• Adhere to safety standards and regulations during repairs.
• Role model behaviours both on site with customers, protecting Grind and being an ambassador for the brand at all times.
• Follow all company procedures for managing inventory of spare parts, using Grind’s service software to document and monitor stock use / movement.
• Provide excellent customer service by maintaining open communication with customers throughout the repair process and providing timely updates.
• Share best practices to customers to improve the equipment's reliability and performance.
• Exhibit strong attention to detail in documentation and record-keeping, ensuring all tasks are documented correctly in Grind’s Service Management software.

Requirements

• Proven experience as a Coffee Machine Technician or similar role.
• In-depth knowledge of various coffee machines and equipment.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Attention to detail and a commitment to quality.
• Knowledge of safety regulations related to coffee equipment, including electrical safety, fire prevention, and machine guarding.
• Must hold a full UK driving licence.

Skills

• Coffee machine maintenance and repair
• Coffee and Barista experience
• Electrical safety
• Fire prevention
• Machine guarding

Location

• London
• Bermondsey

Work Type

• Field based
• Workshop
• Monday - Friday
• Potential on-call weekend cover

Experience Level

• Proven experience as a Coffee Machine Technician or similar role
• Worked in a maintenance department or coffee company

Education Level

• Certification in coffee machine maintenance and repair is a plus.

Benefits

• Extra day of holiday for each year of service, capped at 3 additional days.
• Confidential Employee Assistance Program (EAP) for personal and professional support.
• Referral Bonus: £250 for employees, £450 for managers.
• On-demand access to earned wages, financial coaching, and more.
• Interest-free loan of up to £1,000 for unexpected expenses.
• Up to 40% off retail line online.
• 50% off all food and drinks at Grind locations.
• Two free coffees a day at Grind locations.
• Regular team events.
• Stocked office with healthy breakfast and snacks.
• Special discounts for family and friends.
• Enhanced maternity and paternity benefits once eligible.

About the Company

• Grind is a hospitality company that lives in London.
• Since opening Shoreditch Grind in 2011, we've expanded across London with cafés serving coffee, food and cocktails - as well as coffee trucks and a state-of-the-art coffee roastery.
• We think coffee can be a force for good. Whether it's through creating the UK's first compostable coffee pods, our plastic-free packaging or carbon-free shipping - we're on a mission to be the world's most sustainable coffee company.
• In 2023, we created our charity, the Better Coffee Foundation, to undo the damage done by the global coffee industry - in our first year, we recovered 43 million pods' worth of ocean-bound plastic.

Equal Opportunity

• Grind is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, colour, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age, veteran status, or disability status.
• If there are any adjustments you need to help you bring your best self to an interview with us please let us know.