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About the Role

Interactive Brokers (UK) Limited is seeking a Client Technical Support Specialist with German or French language skills to join their team in London. This role involves assisting clients with trading offerings, troubleshooting technical and software issues, and acting as a liaison between clients and internal teams to resolve bugs and issues promptly. The ideal candidate is analytical, a problem-solver, and methodical, with a passion for technology and a desire to contribute to a leading global financial services company.

Responsibilities

Providing support to clients through phone, chats, and tickets
Technical and functional support for the Interactive Brokers’ platforms
Desktop applications (Windows, macOS, and Linux)
Mobile applications (Android and iOS)
Troubleshooting and support for Interactive Brokers’ web-based offerings
Problem management with a focus on wide-scale technical issues

Requirements

Fluency in English and German or French is a must. Any other European language is a plus.
Bachelor’s degree, preferred if in a technical field.
2+ years in client facing support role
2+ years’ experience working with Windows, and Mac, software support, connectivity support
Excellent verbal and written communication skills and the ability to work effectively in a team environment
Experience working with support ticketing systems
Adaptable to a constantly changing technical environment
Initiative and desire to learn new skills/technologies and remain up to date with the latest trends
A genuine passion for solving technical problems
Experience with financial products and services is a plus.

Location

London

Work Type

Hybrid working model

Experience Level

2+ years

Education Level

Bachelor’s degree

Salary/Compensations

Salary commensurate with experience

Benefits

Career support and development
Performance-based discretionary cash bonus scheme
Discretionary stock grant
Group Life Assurance cover
Group Income Protection
Gross pension scheme at 5% employer, 4% employee
Daily company subsidised lunch and healthy snack options throughout the day (when working from the office)
Access to Private Medical Insurance, Dental Plan and / or Health Cash Plan* (*On successful completion of the probationary period)
Corporate events
Travel season ticket loans
Cycle to work scheme

About the Company

Interactive Brokers Group, Inc. is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries, known for cutting-edge technology and client commitment.
IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories.
We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers.
Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years.
Interactive Brokers is an online broker offering trading access for experienced traders to products traded on many markets and exchanges worldwide.
IBUK is part of a global group of financial services companies based in the U.S. with over $5 billion in capital and publicly traded under the symbol “IBKR.”

Equal Opportunity

Interactive Brokers (UK) values in promoting, monitoring, implementing best practices, policies and procedures and culture in adhering to and promoting the FCA Consumer Duty with the organisation.