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About the Role

Provide a high level of service to IBKR’s global existing and prospective institutional clients via telephone, ticket, and live chat. Support clients with technical or trade-related queries and cultivate lasting professional relationships.

Responsibilities

• Act as the first point of contact for client queries.
• Provide assistance with multiple trading platforms (desktop, mobile, browser).
• Resolve trade-related queries (order entry, trade execution).
• Communicate and escalate high-level issues to relevant stakeholders.
• Manage relationships for key institutional clients.
• Undertake project management for platform and process enhancements.
• Conduct client training, general market research, and development.

Requirements

• Strong knowledge of listed Equities, Options, Futures, and FX.
• Analytical problem-solver with a passion for technology and financial markets.
• Prior experience in international settlements or clearing operations is a plus.
• University degree or higher.
• At least 1-2 years of experience, preferably in a client-facing capacity at a global financial institution.
• French or German speaking.
• Outstanding communication and problem-solving skills.

Skills

• Equities
• Options
• Futures
• FX
• Client-facing communication
• Problem-solving
• Technology
• Financial markets

Location

• 20 Fenchurch Street, London, EC3M 3BY

Work Type

• Hybrid working model

Experience Level

• 1-2 years

Education Level

• University degree or higher

Salary/Compensations

• Commensurate with experience

Benefits

• Career support and development
• Performance-based discretionary cash bonus scheme
• Discretionary stock grant
• Group Life Assurance cover
• Group Income Protection
• Occupation pension scheme based on Gross earnings
• Above statutory annual leave, increasing with service
• Daily company-paid lunch and healthy snack options throughout the day (when working from the office)
• Access to Private Medical Insurance, Dental Plan and/or Health Cash Plan (including dependants)*
• Corporate events
• Travel season ticket loans
• Cycle to work scheme

About the Company

• Interactive Brokers Group, Inc. is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries.
• We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.
• IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories.
• We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers.
• Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.
• Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years.
• Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.
• Interactive Brokers is an online broker offering trading access for experienced traders to products traded on 150 markets and exchanges worldwide.
• IBUK is part of a global group of financial services companies with over $12 billion in equity capital and publicly traded under the symbol “IBKR.”
• We pride ourselves on building and maintaining long-term client relationships while providing a seamless onboarding experience as we continue expanding our global product and service offerings.
• At IBUK, we have a supportive culture that encourages our team to develop and grow through involvement in projects, mentoring programmes, mandatory and enhanced training and professional qualifications.
• Interactive Brokers (UK) values promoting, monitoring, and implementing best practices, policies, procedures and culture in adhering to and promoting the FCA Consumer Duty within the organisation.

Equal Opportunity

• Interactive Brokers is an Equal Opportunity Employer committed to offering employees a diverse, equitable and inclusive workplace.