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About the Role

Interactive Brokers is seeking an individual to research client and regulatory complaints using various sources to resolve customer issues professionally and compliantly. The role requires general market knowledge in futures, options, and equities, with a preference for previous customer service experience in financial services or banking operations.

Responsibilities

• Present a resolution for complaints related to order routing, order status, execution inquiries, funding issues, statement and tax issues, and client service satisfaction.
• Compose clear and concise summaries of issues requiring internal escalation.
• Provide research for IBKR's Legal and Compliance team in response to claims submitted to local regulators.

Requirements

• Minimum of 2 years of financial services industry experience.
• Experience handling client complaints preferred.
• Fluency in English and any additional language is a plus.
• Strong interpersonal, verbal and written communication skills.
• Working knowledge of PC technologies, including Microsoft Word & Excel.

Skills

• General market knowledge in futures, options, and equities.
• Microsoft Word
• Microsoft Excel

Location

• 20 Fenchurch Street, London, EC3M 3BY

Work Type

• Hybrid working model

Experience Level

• Minimum of 2 years of financial services industry experience

Education Level

• Bachelor's or advanced degree in Finance, Economics, Business Administration or other related field. Or equivalent work experience

Salary/Compensations

• Salary commensurate with experience

Benefits

• Career support and development
• Performance-based discretionary cash bonus scheme
• Discretionary stock grant
• Group Life Assurance cover
• Group Income Protection
• Occupation pension scheme based on Gross earnings
• Above statutory annual leave, increasing with service
• Daily company-paid lunch and healthy snack options throughout the day (when working from the office)
• Access to Private Medical Insurance, Dental Plan and/or Health Cash Plan (including dependants) on successful completion of the probation period
• Corporate events
• Travel season ticket loans
• Cycle to work scheme
• Fitness Subsidisation

About the Company

• Interactive Brokers Group, Inc. is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries.
• We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.
• IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories.
• We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers.
• Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.
• Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years.
• Interactive Brokers is an online broker offering trading access for experienced traders to products traded on many markets and exchanges worldwide.
• IBUK is part of a global group of financial services companies based in the US with over $14 billion in equity capital and publicly traded under the symbol "IBKR."
• Due to expansion, we recently relocated our office to a fantastic City of London tower on Fenchurch Street, where we operate a hybrid working model.

Equal Opportunity

• Interactive Brokers is an Equal Opportunity Employer committed to offering employees a diverse, equitable and inclusive workplace.