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About the Role

The Overnight Crisis Counselor works at La Casa's confidential emergency safe house, responding sensitively to women, teens, and their children who may be in crisis and/or seeking support.

Responsibilities

• Provide sole overnight staff coverage, ensuring adherence to emergency and safety protocols.
• Responsible for turning the alarm system on/off as needed.
• Provide direct client services in person (residents) and by phone (crisis line), including crisis counseling, emergency intakes, peer support, conflict resolution, advocacy and emergency transportation (vouchers or program vehicle).
• Provide immediate crisis response (DVRT) to clients as referred by and facilitated by law enforcement and medical providers.
• Participate in staff meetings as appropriate and requested.
• Share in shelter management duties: maintain donations, clean/set-up rooms, meal provision, trash/recycling, laundry, basic maintenance, etc.
• Assist with administrative tasks.
• Maintain and submit program documentation in accordance with grant requirements.
• Available to staff shifts as needed to meet shelter coverage needs, including evenings and weekends.
• Other site-specific duties as identified and assigned.

Requirements

• High School graduate, equivalent, or school/work/life experience with social services, crisis intervention and/or peer counseling.
• Must be fluent in English and Spanish.
• Experience working in a multicultural, multilingual setting.
• Ability to de-escalate crises and make decisions under pressure.
• Ability to work as a team member with a strong commitment to collaborative work.
• Knowledge of counseling techniques, peer counseling models, crisis intervention & group facilitation preferred.
• Working knowledge of community resources in the San Francisco area.
• Understanding of confidentiality privilege and appropriate boundaries.
• Verifiable completion of state-mandated 40-hour domestic violence counselor training or will complete the next scheduled agency 40-hour domestic violence counselor training.
• Background check and clearance through DOJ Live scan fingerprinting required.
• Must possess a valid California Driver’s License, clean driving record and be insurable under agency policy.
• Must be able to fulfill physical requirements of the job (lifting, pulling, pushing, carrying, walking up and down stairs multiple times per day, etc.).
• Ability to use all standard office equipment.
• Communicate effectively (in person, by telephone or Zoom).
• Sit or stand comfortably and have the ability to navigate throughout office spaces.

Skills

• Crisis counseling
• Emergency intakes
• Peer support
• Conflict resolution
• Advocacy
• Emergency transportation
• Crisis intervention
• Group facilitation
• Teamwork
• Decision making
• De-escalation

Location

• San Francisco

Work Type

• Part-Time
• 30-Hours Per Week
• Non-Exempt

Education Level

• High School graduate or equivalent

Salary/Compensations

• Competitive compensation

Benefits

• Comprehensive health, vision, and dental insurance.
• Company-sponsored life and long-term disability insurance.
• Generous paid time off, including 13 paid holidays, birthday, and work anniversary.
• Company-sponsored 403(b) retirement plan.
• Opportunities for professional growth and development.

Equal Opportunity

• La Casa de las Madres will consider applicants, including those with criminal histories, in a manner consistent with San Francisco’s Fair Chance Ordinance.