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About the Role

The Consulting Solution Engineer (CSE) is a hybrid role combining pre-sales solution engineering, lightweight consulting, and early post-sales value enablement for IDeaS solutions in the Japanese market. This role understands customer business objectives, guides buying journeys, and designs solutions that deliver measurable commercial value, partnering closely with Sales, Account Management, and delivery teams to ensure client success.

Responsibilities

Position IDeaS as a trusted business partner by clearly articulating how solutions address customer commercial objectives.
Lead and support pre-sales discovery, solution design, and value articulation for prospective clients.
Design and deliver high-impact, customer-relevant demonstrations, presentations, and workshops.
Actively support and influence customer buying journeys by understanding evaluation criteria, stakeholder dynamics, and decision-making processes.
Support and, where appropriate, lead executive-level solution discussions.
Navigate culturally nuanced stakeholder environments, ensuring alignment and clarity across Japanese client organizations.
Architect and document appropriate solutions across IDeaS products and features based on customer needs, technical constraints, operational maturity, and strategic goals.
Qualify, prepare, and deliver pre-sales presentations, including readiness for revenue management tools, implementation approach, and proof of concept / ROI narratives.
Ensure solution integrity across integrations, data flows, and deployment assumptions during the sales process.
Act as a senior technical resource on complex opportunities involving multiple systems or stakeholders.
Partner with Sales and Account Management to develop account strategies, assess customer needs, and address critical issues.
Contribute to deal strategy, including solution positioning, risk identification, and competitive differentiation.
Manage, lead, and contribute to RFx and Security Assessment responses.
Apply structured consulting techniques to assess customer revenue management processes, organizational readiness, and adoption risks.
Provide advisory recommendations on revenue management strategy, process improvement, and best‑practice adoption tailored to Japanese operating environments.
Facilitate scoped discovery or advisory workshops that help customers understand how to operationalize IDeaS solutions effectively.
Support definition of success metrics, KPIs, and value hypotheses during the sales and onboarding phases.
Perform structured quantitative and qualitative analysis to identify revenue, process, and adoption improvement opportunities.
Support development of business cases, ROI narratives, and impact assessments tied to consulting recommendations.
Provide continuity from pre‑sales into early post‑sale phases by clearly documenting solution intent, assumptions, and identified risks.
Partner with Solution Success Consultants and delivery teams during initial onboarding or pilot phases to ensure alignment to the sold solution.
Offer time‑bound, advisory post‑sale support focused on value readiness, adoption guidance, and clarification of strategy.
Proactively identify and escalate risks, gaps, or misalignment to the appropriate post‑sales owners.
Apply industry best practices and revenue management expertise to tailor solutions for specific customer segments, portfolios, and regions.
Maintain strong awareness of competitive solutions and market dynamics to support effective competitive positioning.
Investigate and evaluate emerging technologies, including IDeaS partners and competitive offerings, to inform solution design and sales strategy.
Maintain deep knowledge of the Japanese hospitality market, including local business practices, technology ecosystems, and regulatory considerations.
Maintain expert knowledge of IDeaS solutions and how they integrate with PMS, CRS, channel management, and data platforms commonly used in Japan.
Act as technical lead on assigned opportunities, coordinating with Product, Integrations, Consulting, Client Services and Partner teams as required.
Act as a cultural and market liaison between global teams and Japanese customers, providing structured feedback on local needs and expectations.
Contribute to internal best practices, enablement materials, and continuous improvement initiatives relevant to the Japan market.
Mentor regional resources on Japan‑specific client requirements and practices, where appropriate.
Contribute to regional and global Solution Engineering initiatives, sharing best practices and supporting continuous improvement.
Support marketing events, trade shows, and user group meetings as needed.
Performs other duties as assigned.

Requirements

8+ years of progressive experience in hospitality, distribution, and revenue management, including exposure to automated revenue management systems.
Preferred: 3+ years of experience in technical sales, consulting, solution engineering, technical support, training, implementation, project management or related roles.
Bi-lingual Japanese and English Speaker, (Japanese Native level speaking)
Strong understanding of hospitality revenue management concepts, pricing, distribution, and forecasting.
Working knowledge of hotel technology ecosystems, including PMS, CRS, channel management, and related systems.
Proven ability to communicate complex technical and business concepts clearly to executive and non-technical audiences.
Demonstrated experience delivering effective product demonstrations and solution presentations.
Solid commercial acumen with the ability to align solutions to customer business outcomes.
Strong presentation, facilitation, and stakeholder management skills.
Ability to travel 25%
Applicants must be legally authorized to work in Japan, and should not require, now or in the future, sponsorship for employment visa status.
IDeaS/SAS may obtain nationality or citizenship information from applicants for employment for trade law compliance purposes.

Skills

Hospitality domain knowledge
Revenue management expertise
Solution design
Technical advisory
Business acumen
Communication
Presentation
Facilitation
Stakeholder management
Cultural fluency
Local market knowledge
Consulting techniques
Quantitative and qualitative analysis
Competitive analysis
Emerging technologies
PMS integration
CRS integration
Channel management integration
Data platforms
Product demonstrations
Solution presentations

Location

Japan

Work Type

Hybrid
Full-time

Experience Level

8+ years of progressive experience in hospitality, distribution, and revenue management
3+ years of experience in technical sales, consulting, solution engineering, technical support, training, implementation, project management or related roles

Education Level

Equivalent combination of education, training, and relevant experience may be considered in place of the education requirement stated above.

About the Company

Passionate people. Loyal clients. Leading solutions.
With a rich culture of creative collaboration and professional growth, IDeaS’ team members build successful careers with us.
IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward.
No matter where we’re working, our teams come together to create leading revenue management solutions that accelerate our clients’ growth through revenue optimization.
As a global company, we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world.
Whether you’re launching a new career or expanding your current one, IDeaS is a company where you can balance great work with all other aspects of your life.
At IDeaS, we also aspire to live our values each day by being Accountable, Curious, Passionate and Authentic.
We continue our quest to build a more inclusive environment that attracts, represents and provides a place for diverse ideas, unique perspectives, and authentic voices.

Equal Opportunity

All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law.