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About the Role
As a direct business partner to our Solutions team, you will work closely with leadership to serve as the expert on the operational sales and implementation aspects of the Mistral deal lifecycle. This role is critical to driving major improvements in the efficiency and effectiveness of our Solutions team, and to using those learnings to build forward-looking capacity and delivery forecasts.
Responsibilities
- Develop frameworks to standardize how the Solutions team approaches different customer technical needs within and across segments.
- Identify opportunities for experiment-driven improvements in the technical sales and implementation process.
- Work closely with sales teams, product development, and revenue operations to align technical implementation capabilities with customer needs.
- Support the development of professional services offerings and technical engagement models that maximize customer success.
- Collaborate with product & engineering teams to ensure Solutions team feedback is incorporated into the product roadmap.
- Help prepare materials for executive reviews highlighting technical implementation successes and challenges.
- Design and implement scalable frameworks and AI products that help Solutions teams consistently deliver value to clients, from pre-sales through post-sales.
- Translate successful delivery patterns into repeatable, operationalized processes - reducing variability and increasing team efficiency.
- Partner with technical and client-facing teams to identify friction points in delivery and build the systems to fix them.
- Own the rollout of new methodologies, ensuring adoption through clear documentation, training, and change management.
- Track delivery performance over time and use data to continuously improve how the team operates.
- Identify and operationalize the right metrics to optimize the Solutions team impact on customer success & revenue.
- Create and maintain reporting mechanisms around technical implementation KPIs.
- Synthesize tangible, strategic recommendations that can be deployed cross-functionally.
Requirements
- 3+ years of experience in strategic operations, operations, chief of staff within technical sales, solutions engineering, or professional services environments.
- Proven track record in optimizing processes, impacting business KPIs, and aligning resources with business priorities.
- Exceptional negotiation and diplomacy skills: ability to navigate complex stakeholder dynamics and align competing priorities.
- Hands-on, execution-focused mindset with a bias for action in ambiguous, fast-changing environments.
- Technical acumen and AI fluency: understanding of AI implementation, use cases, and scaling challenges.
- Strong analytical skills, with experience in Salesforce, data warehouses, BI tools (e.g., Looker, Hex, BigQuery).
- Fluency in English (native level); additional European languages are a plus.
Skills
- Salesforce
- Data Warehousing
- BI Tools
- Looker
- Hex
- BigQuery
- AI Implementation
- AI Use Cases
- AI Scaling Challenges
Location
- Europe
- North America
- Asia
- Middle East
Work Type
- Full-time
Experience Level
- 3+ years
Education Level
- Bachelor's degree required
- MBA or advanced degree preferred
Benefits
- Healthcare coverage
- Parental leave
- Retirement plans
- Relocation support
- Wellness programs
- Meal allowances
- Transportation allowances
About the Company
- Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute.
- We partner with enterprises tackling the hardest problems—across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector—co-creating customized AI systems that they can run on their terms.
- We are a dynamic, collaborative team passionate about AI and its potential to transform society.
- Our diverse workforce thrives in competitive environments and is committed to driving innovation.
- Our teams are distributed between Europe, North America, Asia and the Middle East.
- We are creative, low-ego and team-spirited.