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About the Role

This role is responsible for achieving personal and store sales goals, developing lasting client relationships, and providing staff supervision and guidance while ensuring the highest customer service standards.

Responsibilities

• Meet personal and store sales goals.
• Demonstrate in-depth knowledge of merchandise.
• Monitor all details after a sale, including shipping, alterations, and special requests.
• Ensure all sales-related policies and procedures are maintained.
• Maintain a keen interest in the fashion industry and market trends.
• Support and encourage staff to provide the highest level of customer service.
• Build and maintain repeat clientele.
• Resolve all client problems and complaints quickly and effectively.
• Assist sales associates with customer service issues.
• Collaborate with store manager in risk management, physical security, store cash controls, and inventory management.
• Assist in the training of sales staff in register usage and maintenance.
• Understand and execute all management register functions.
• Assist in stock, shipping, receiving protocol/policies, procedures, and related paperwork.
• Participate in inventories.
• Ensure the selling floor is neat, organized, stocked, and reflects the correct visual image.
• Assist in the implementation and maintenance of all merchandising/visual directives.
• Ensure deliveries are processed in a timely manner.
• Identify product concerns in a timely manner.
• Communicate inventory needs to support business goals.
• Ensure image and grooming standards are professional and reflective of the brand image.
• Adhere to work schedule, inclusive of time and attendance.
• Support and assist in follow-up for all training programs and seminars.

Requirements

• Minimum 2 years specialty retail experience.

Skills

• Sales techniques
• Client relationship management
• Customer service
• Merchandise knowledge
• Fashion industry knowledge
• Risk management
• Physical security
• Cash controls
• Inventory management
• Register operations
• Stock management
• Shipping and receiving
• Visual merchandising

Location

• New York
• Los Angeles
• Chicago
• London
• Milan
• Paris
• Dubai
• Seoul
• Tokyo
• Hong Kong
• Shanghai
• Rio de Janeiro

Work Type

• Retail
• Full-time

Experience Level

• Minimum 2 years specialty retail experience

About the Company

• Michael Kors is a world-renowned, award-winning designer of luxury accessories and ready-to-wear.
• Established in 1981, the company produces a range of products under Michael Kors Collection, Michael Kors, and Michael Kors Mens.
• Products include accessories, ready-to-wear, footwear, watches, jewelry, and fragrance.
• Michael Kors stores are located in prestigious cities worldwide.
• The company operates digital flagships across North America, Europe, and Asia.
• Michael Kors has a sharp focus on providing customers with polished, chic, relaxed, and glamorous accessories and clothing.
• The designer has received numerous industry awards.
• Michael Kors is a passionate supporter of God’s Love We Deliver, a non-profit organization.
• Michael Kors launched “Watch Hunger Stop” in partnership with the United Nations World Food Programme (WFP) to fight world hunger.

Equal Opportunity

• The Company is an equal employment opportunity employer.
• The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws.
• The Company also prohibits harassment of applicants and employees based on any of these protected categories.
• At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process.
• If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at CapriTalentAcquisition@CapriHoldings.com.