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About the Role

We're looking for a strategic and collaborative Manager, Internal Communications, to help shape how employees connect with LifeLabs' purpose, priorities, and culture. This role leads the development and execution of integrated internal communication strategies that strengthen employee engagement, support business priorities, and foster a connected and informed workforce. You will combine strategic thinking with hands-on execution across the full communications lifecycle.

Responsibilities

Develop and execute integrated internal communications strategies that align with business priorities, organizational initiatives, and transformation efforts.
Create communications that reinforce LifeLabs' strategy, growth priorities, and organizational narrative, including executive updates, leadership agendas, key messages, speaking notes, and CEO communications.
Lead editorial planning to ensure communications are coordinated, timely, and strategically prioritized across the organization.
Enable leaders to communicate with clarity and consistency by providing messaging, communication tools, and guidance for cascading key information.
Identify and mitigate communication risks that could impact employee trust, engagement, or organizational reputation.
Partner with Brand and Corporate Communications to ensure consistent messaging while reinforcing organizational values, culture, and the employee value proposition through compelling storytelling.
Lead the evolution of internal communication channels to improve reach, accessibility, and overall employee experience.
Identify, implement, and optimize digital communication tools and platforms while evaluating emerging trends and technologies.
Oversee the development of engaging, high-quality content across multiple formats, including articles, videos, presentations, infographics, and leader toolkits.
Define and monitor communication success metrics focused on engagement, understanding, and behaviour change.
Use analytics and employee insights to continuously improve communication strategies, channel effectiveness, and stakeholder recommendations.
Act as a trusted advisor to leaders, providing strategic communications counsel, messaging support, and storytelling guidance.
Partner across the business to align, prioritize, and integrate communications that support organizational goals and strengthen leadership effectiveness.

Requirements

7+ years of experience in internal or corporate communications within a complex organization.
Proven ability to develop and execute strategic communication plans that drive employee engagement and support business objectives.
Experience supporting executive and senior leadership communications, with the ability to adapt messaging for different audiences.
Excellent relationship-building and stakeholder management skills, with the ability to influence and advise leaders at all levels.
Adaptable, collaborative, and committed to continuous improvement in a fast-paced environment.

Skills

Exceptional storytelling and communication skills across written, visual, and verbal formats.
Strong strategic thinking.
Digital fluency, with experience leveraging communication channels, tools, and emerging technologies to enhance employee communications.
Strong analytical mindset, using data and insights to measure effectiveness and continuously improve communication strategies.

Location

Toronto

Work Type

Hybrid

Experience Level

7+ years

Education Level

Bachelor's degree in Communications, Public Relations, Journalism, Marketing, or a related field.

Salary/Compensations

$96,255 - $122,727 CAD annually

Benefits

Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
Retirement Savings Plan
Vacation and Wellness Days
Employee Wellness and Giving Programs: including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
Professional development and membership reimbursement
Access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc.
Optional health-related benefits.

About the Company

For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease.
We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.
We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach.
As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve.
We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

Equal Opportunity

In accordance with LifeLabs’ Accessibility Policy, and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process.
LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics.