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About the Role

So Energy is seeking a Supplier Performance Analyst to monitor, analyze, and improve the performance of third-party partners delivering Billing, Metering, and Customer Operations services. This role is crucial for ensuring excellent customer outcomes while maintaining efficiency and cost-effectiveness.

Responsibilities

• Act as the primary point of contact for validating invoices, charges, and operational datasets from third-party metering and industry partners.
• Investigate invoice discrepancies and data anomalies, collaborating with suppliers and internal stakeholders for timely resolution.
• Manage Metering-related GSOP processes, including uploads, RFIs, reconciliation, and cost recovery.
• Partner with Finance to ensure accurate accruals, forecasting, and timely payment of supplier invoices.
• Maintain and enhance forecasting models for metering costs, stock requirements, and operational activity.
• Own forecasting and reporting for metering stock ordering and returns logistics.
• Create, maintain, and develop reporting, dashboards, and performance insights for supplier performance, contractual adherence, and business outcomes.
• Serve as a key point of contact for Meter Operators, Meter Asset Providers, installers, and other third-party service providers.
• Identify commercial opportunities, cost savings, and process improvements through data analysis and supplier performance reviews.
• Investigate operational issues, identify root causes, and present recommendations for improvement.
• Support the development and execution of So Energy's Smart Meter Installation Strategy.
• Coordinate elements of the smart meter rollout program, including stakeholder communications, campaign support, customer engagement, and performance reporting.
• Produce regular management information and strategic reporting for decision-making and program delivery.
• Collaborate with operational, finance, and commercial teams to ensure business objectives are met.
• Drive continuous improvement by challenging existing processes and implementing data-led solutions.

Requirements

• Strong analytical and detail-oriented aptitude with a high degree of accuracy.
• Capability to handle large datasets, reconciliations, and validations.
• Experience creating reports, dashboards, and performance insights using Excel, SQL, Power BI, or equivalent tools.
• Comfortable challenging assumptions, identifying root causes, and presenting solutions to stakeholders.
• Excellent communication and organizational skills.
• Strong relationship management skills.
• Ability to manage time effectively, set priorities, and meet deadlines.
• Willingness to learn new skills and adapt to change in a fast-paced environment.
• Ability to work autonomously towards a goal.
• Commercially aware with an interest in identifying efficiency improvements, cost savings, and value opportunities.

Skills

• Data analysis
• Automation
• Excel
• SQL
• Power BI

Location

• Chiswick, London

Work Type

• Hybrid

Experience Level

• Not specified

Education Level

• Not specified

Salary/Compensations

• Salary expectations will be discussed during the application process.

Benefits

• Hybrid Working
• Dedicated Learning & Development Team
• Learning Platform access
• Educational Sponsorships
• Up to 10% Performance Bonus
• Annual Salary Reviews
• Real Living Wage Employer accreditation
• Your Birthday Off
• Three So Giving Days
• Enhanced Family Leave
• Employee Assistance Programme (EAP)
• Wellbeing Resources via Perkbox
• Free eye tests
• Annual flu vaccinations
• Menopause Policy
• Affinity Groups
• Monthly Social Events
• Charitable Fundraising

About the Company

• So Energy was created in 2015 with the goal of improving energy supply services.
• The company has grown rapidly and sustainably, serving 300,000 customers and employing over 450 people.
• So Energy is committed to a net-zero future through its partnership with ESB.
• The company is customer-centric, tech-led, and passionate about sustainability.
• So Energy fosters a supportive, empowering, inclusive workplace culture with opportunities for growth and impact.
• The company operates with six core values: Clear, Honest, Ambitious, Inquisitive, Caring, and Sustainable.

Equal Opportunity

• As a Disability Confident Committed employer, we encourage applications from everyone, and we will ensure fair and accessible recruitment for all.
• At So Energy, we’re committed to cultivating an environment that promotes diversity, equity, inclusion, and belonging.
• We believe our unique qualities should be celebrated as they are critical to our innovation.
• It’s essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise.
• Inclusion isn’t just an initiative at So Energy. We strive to embed it throughout our entire culture.