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About the Role

Skills for Change is seeking a Supervisor, Digital Transformation to lead digital transformation activities across all SfC sites. The role involves project management, digital knowledge, and process transformation to enhance efficiency, supporting IT infrastructure for new capital projects.

Responsibilities

• Provide oversight, direction, and coordination for organization-wide technology planning and utilization.
• Ensure a secure and quality IT infrastructure for effective IT service delivery.
• Research and identify information systems and technology trends to foster continuous implementation of best practices.
• Oversee IT, Admin, and Operations onboarding and offboarding of staff and volunteers.
• Ensure ongoing automation of business processes to improve efficiency.
• Use metrics to assess organizational and technology success and identify gaps.
• Provide operational leadership for information management and technology.
• Lead business process mapping to identify business drivers for technology solutions.
• Define and adjust technology standards in collaboration with leadership.
• Implement a digital tools strategy, including integration of platforms like Blackboard, Salesforce, Trello, and ZOOM.
• Oversee CRM management through administration and optimization.
• Drive innovation and continuous improvement through CRM automation.
• Partner with program management to maintain and execute CRM Reports and Dashboards.
• Improve documentation quality and completeness.
• Implement a digital tools strategy ensuring seamless integration across platforms (Office 365, Power BI, Zoom, Blackboard).
• Lead the transition from Salesforce to a new CRM, ensuring data migration and accuracy.
• Ensure all digital systems are interconnected for smooth data flow and real-time reporting.
• Automate reporting and workflows using Power BI/Power Automate and integrate with other systems.
• Manage Office 365 with other systems, providing training on efficient usage.
• Ensure interoperability between digital systems, creating APIs or data connectors as needed.
• Support cross-platform collaboration by connecting Power BI with Office 365 tools.
• Provide leadership and design support for a significant capital project, including site visits.

Requirements

• Proven track record in project management.
• Demonstrated digital knowledge and transformation of business processes.
• Outstanding judgment and demonstrated project management skills.
• Ability to review, update, and recommend IT policy.
• Keen attention to detail for quality assurance and oversight.
• Experience managing multiple projects in a fast-paced environment.
• Familiarity and/or experience with project life cycle.
• Understanding and experience managing digital transformation projects.
• Ability to adapt quickly to a changing environment.
• Demonstrated ability to work collaboratively on cross-functional projects.
• Service mindset and excellent interpersonal, written, and oral communication skills.
• Customer focus.
• A clear vulnerable sector check is required.

Skills

• Project management
• Digital transformation
• IT infrastructure
• Google Suite
• Microsoft Office 365
• SAGE
• CRM acumen
• Analytical and problem-solving skills
• Communication skills
• Interpersonal skills
• Software training
• Application training
• IT budget management
• IT forecasting

Location

• 791 St. Clair West, Toronto, Ontario M6C 1B7
• 1655 Dupont St (temporary location)

Work Type

• Full-time contract (6 months)
• Possibility of permanent role

Experience Level

• Minimum 3 years of experience in an Information Technology role
• Experience leading digital transformation projects

Education Level

• Bachelor’s degree in IT, Business Administration, Operations Management, Project Management or a related field
• Master’s degree is considered an asset

Salary/Compensations

• $65,000–$75,000

About the Company

• Skills for Change is a non-profit charity with 40 years of operations and a province-wide reputation for pioneering programs that respond to shifting immigration and workplace trends.
• The organization offers accelerated programs including mentoring, employment, settlement, and language training, along with specialized programs for trades, women, and youth.
• Skills for Change is committed to advancing the Sustainable Development Goals for the Greater Toronto and Hamilton Area.
• Named Charity Village’s Best Non-Profit Employer – Diversity, Equity and Inclusion and winner of the 2021 Canada Volunteer Awards for Innovation.
• Committed to reducing poverty, improving mental health, eliminating gender-based violence, building community, eradicating systemic racism, and settling and creating sustainable communities for all immigrants, refugees, and underserved communities.
• Skills for Change provides learning and training opportunities for immigrants, refugees and equity seeking groups to access and fully participate in the workplace and wider community.

Equal Opportunity

• Skills for Change offers accommodation for applicants with disabilities in each stage of the hiring process. If you are contacted regarding a job opportunity, please advise if you require accommodation.
• This document is available in alternate format on request.