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About the Role

The Sales Coordinator is responsible for managing the flow of work for the department, including the coordination of in-house paperwork and client contracts. This role assists with documentation creation, handles departmental phone calls, generates reports, manages special projects, and qualifies/distributes leads and inquiries. The position will be a key administrator of Delphi.

Responsibilities

• Promptly answer phone calls and direct them to the correct sales team member.
• Provide assistance and answer questions from in-house conference guests.
• Ensure prompt issuance of proposals, contracts, and collateral requests.
• Input and produce contracts in consultation with the Director of Sales.
• Prepare letters, memos, contracts, and proposals for the assigned market.
• Distribute sales and statistical booking productivity reports, bookings, and contracts to appropriate departments.
• Respond to telephone inquiries, distribute incoming calls, take messages, provide information, and handle customer complaints in the absence of Sales staff.
• File materials and update the sales activity trace system.
• Maintain an organized work environment.
• Assist the Director with administrative advertising and marketing duties.
• Prepare special requests and amenities for VIP guests.
• Replenish sales kit supplies and prepare kits for the team.
• Order sales and catering supplies and maintain inventory of all supplies and collateral.
• Assist in the preparation of in-house sales promotions, receptions, and client functions.
• Follow up on bookings and obtain additional information to complete sales files.
• Facilitate and expedite all dealings with clients, including contract finalization, after negotiations.
• Maintain and update the database.
• Assist in the greeting and departure of groups, site inspections, or walk-ins.
• Attend weekly sales and/or committee meetings as assigned and take minutes.
• Perform other duties as assigned.

Requirements

• Minimum of 2 years of experience in a hotel or related industry.
• Ability to communicate effectively with all levels of guests, employees, and management.
• Excellent organizational, computer, analytical, and problem-solving skills.
• Very strong oral and written communication skills.
• Energetic and outgoing with a positive attitude, driven to provide outstanding guest service.
• For internal candidates: must be an active employee in good standing and employed for a minimum of 12 months.

Skills

• Delphi administration

Location

• Toronto

Work Type

• Full-time

Experience Level

• 2+ years

Education Level

• Post-secondary degree in hospitality or tourism is an asset

Salary/Compensations

• 60,000-65,000

About the Company

• Hotel X Toronto is committed to accommodating people with disabilities as part of our hiring process.
• This posting represents a current vacancy and Hotel X Toronto does not use artificial intelligence to screen, assess, and/or select applicants.

Equal Opportunity

• If you have special requirements, please advise Human Resources during the recruitment and selection process.