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About the Role

Caskinette Ford is seeking a Service Writer/Consultant to join their team in Carthage, NY. This role offers a chance to build a solid career in a professional yet fun environment where hard work is rewarded and growth is encouraged.

Responsibilities

• Greet customers promptly and courteously.
• Listen carefully to concerns and document repair needs.
• Provide accurate cost and time estimates before work begins.
• Schedule service appointments and maintain repair orders.
• Set up loaner vehicles and confirm insurance when required.
• Advise customers on proper vehicle maintenance per manufacturer guidelines.
• Communicate additional service needs, costs, and timing clearly.
• Keep customers updated on repair progress and changes.
• Review completed work with customers and answer questions.
• Explain warranty coverage and policies as needed.
• Support the Service Manager and overall team as required.

Requirements

• Valid Driver’s License (Ability to drive manual transmission preferred).
• Strong customer service and communication skills.
• Previous experience at a Ford dealership is a plus.
• Ability to identify the problem quickly.
• Knowledge of automobiles.
• Proven record of achieving exceptional customer satisfaction.
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a plus.
• Very energetic personality.
• A desire for a long-term career with a growing organization.
• Personal and professional integrity.
• Computer skills and willingness to learn new programs.
• Ability to learn new technology and repair and service procedures and specifications.
• Ability to lift 50 pounds and work on your feet for extended periods of time.
• Ability to work in a fast-paced environment.
• Positive, friendly attitude.
• High School Diploma or equivalent.

Skills

• Customer Service
• Communication
• Automobile Knowledge
• Computer Skills
• Problem Identification

Location

• Carthage, NY

Work Type

• Full-time
• 5-day work week

Experience Level

• Previous experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a plus.

Education Level

• High School Diploma or equivalent.

Salary/Compensations

• Aggressive commission based pay.
• Professional training with base pay.

Benefits

• Health, dental, vision and life insurance
• SAMS's App (unlimited no cost virtual visits for a range of conditions)
• PTO, Vacation and paid holidays off
• 401(K) Retirement Plan
• Vehicle Purchase Discounts
• Opportunities for Advancement

About the Company

• Caskinette Ford is one of the largest volume dealerships in the North Country.
• Our fast-paced, busy environment keeps you engaged, as we handle a high volume of customer needs daily in sales, service, parts and our body shop.
• We pride ourselves on utilizing state-of-the-art technology and processes across all departments, ensuring a cutting edge experience for both our employees and customers.
• Our mission is to earn the trust and loyalty of our customers by exceeding their expectations.
• We will work together as one team with humility, integrity, and perseverance.
• Join the Ford Family where we value service to each other and the world as much as to our customers!

Equal Opportunity

• We Are an Equal Opportunity Employer That Is Committed to Diversity and Inclusion in the Workplace.
• We Prohibit Discrimination and Harassment of Any Kind Based on Race, Color, Sex, Religion, Sexual Orientation, National Origin, Disability, Genetic Information, Pregnancy, or Any Other Protected Characteristic As Outlined by Federal, State, or Local Laws.