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About the Role

We are looking for qualified individuals with ambition and commitment to join our continuously growing business. If you are passionate about delivering an excellent customer experience and enjoy solving customer inquiries, we encourage you to apply.

Responsibilities

• Promptly respond to inbound internet leads, phone calls, and inquiries.
• Make outbound calls to new and existing leads as well as previous customers.
• Cold call previous customers to generate interest.
• Set appointments for the sales team and follow up to ensure attendance.
• Maintain and update the CRM system with accurate information, always asking for name, phone, and email.
• Work closely with sales and marketing teams to support dealership promotions.
• Provide excellent customer service and represent the Ford brand with professionalism.

Requirements

• 1-2 years of sales, customer service, or call center experience preferred.
• Strong communication and organizational skills.
• Comfortable using a computer, including websites, CRM tools, and Microsoft Office.
• High energy, self-motivated, and goal-driven.
• Automotive industry experience is a plus, but not required.

Skills

• Communication skills
• Organizational skills
• Computer proficiency (websites, CRM tools, Microsoft Office)
• Customer service

Experience Level

• 1-2 years of sales, customer service, or call center experience preferred

Benefits

• Health benefits
• Vacation
• 401K
• Paid holidays
• Paid time off

About the Company

• A fun, team-oriented environment.
• 5 day work week AND Closed on Sundays.
• Ongoing training and growth opportunities.