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About the Role

Sony Music Entertainment is seeking an Associate Director, Commercial Partnerships – Physical Accounts to lead the company's physical retail presence at Amazon. This role involves managing the full lifecycle of physical retail campaigns at Amazon, driving central, cross-label initiatives, and serving as the primary liaison between Sony's teams and Amazon.

Responsibilities

• Lead day-to-day communication with Amazon for new releases and catalog campaigns, serving as the primary point of contact and resolving issues.
• Pitch and manage physical retail campaigns end-to-end at Amazon, including building vendor partnerships, setting up products, executing retail plans, managing submissions for digital ads and promotions, and tracking performance.
• Maintain catalog on site, including product pages, partner feeds, and features, and communicate campaign parameters and timelines to support planning.
• Develop and implement customized strategies and product offerings to grow physical retail performance at Amazon and other key partners.
• Manage exclusive solicitations, retailer-exclusive configurations, and limited editions from setup through delivery.
• Identify new product areas and incremental revenue opportunities, providing thought leadership on creative artist offerings.
• Partner with frontline and catalog labels on end-to-end planning workflows, including account communications, inventory forecasts, allocation tracking, and promotional activities.
• Collaborate cross-functionally with commercial, release planning, supply chain, and digital/media buying teams to align inventory, sales forecasts, and campaign timing.
• Monitor inventory levels at Amazon to minimize stockouts and overstock, liaising with Operations and supply chain to ensure logistics and fulfillment meet needs.
• Identify and resolve inventory discrepancies, order fulfillment, and account issues, implementing corrective actions and maintaining scalable processes.
• Work with central and label finance teams on partner terms and related issues.
• Own central, cross-label coordination tasks, including building and maintaining per-label agendas for partner meetings.
• Field and route social requests from labels and partners, ensuring timely turnaround and consistent prioritization.
• Manage social assets across partners and labels, collecting, organizing, and distributing creative to support campaign and partner needs.

Requirements

• 5+ years’ experience in physical account management or partnership management.
• Experience specifically with Amazon is strongly preferred.
• Strong project management skills; able to manage multiple campaigns and deadlines simultaneously.
• Excellent verbal and written communication.
• Deep understanding of the physical retail space and supply chain.
• Collaborative, proactive, and solution-oriented with a high attention to detail.
• Familiarity with music industry workflows, release cycles, and label organizational structure is a plus.
• Bachelor’s degree or equivalent experience.

Skills

• Physical account management
• Partnership management
• Amazon retail
• Project management
• Communication
• Physical retail
• Supply chain management
• Collaboration
• Problem-solving
• Attention to detail
• Music industry workflows
• Release cycles

Location

• New York
• California

Work Type

• Full-time

Experience Level

• Associate Director
• 5+ years

Education Level

• Bachelor's degree or equivalent experience

Salary/Compensations

• $100,000—$120,000 USD

Benefits

• Medical, dental, vision, life & disability coverage
• 401K + employer matching
• Company-paid identity theft protection
• Resources for pets
• Mental health and meditation resources
• Industry-leading fertility coverage
• Fully paid leave for childbirth or bonding
• Fully paid leave for caregivers
• Programs for loved ones with developmental disabilities and neurodiversity
• Subsidized back-up child and elder care
• Reimbursement for adoption, surrogacy, tuition, and student loans
• Investment in professional growth and development
• Time off for a winter recess

About the Company

• Sony Music Entertainment fuels the creative journey and has played a pioneering role in music history.
• The company works in more than 70 countries, supporting a diverse roster of artists and creators.
• Sony Music Entertainment operates at the intersection of music, entertainment, and technology, embracing new business models and tools.
• The company is committed to artistic integrity, transparency, and entrepreneurship.
• Sony Music Entertainment is a member of the Sony family of global companies.

Equal Opportunity

• Sony Music is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity or expression, pregnancy, veteran or military status, marital and civil partnership/union status, alienage or citizenship status, creed, genetic information or any other status protected by applicable federal, state, or local law.