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About the Role

Join Wellhub in revolutionizing workplace wellness. Our platform connects employees worldwide to fitness, mindfulness, therapy, nutrition, and sleep resources through a single subscription. We are seeking a Client Success Manager to join our Sales team in Berlin.

Responsibilities

• Own client relationships for a portfolio of large accounts post-sale throughout the client lifecycle, leading all client meetings and communications virtually and in person.
• Ensure a trusting and valuable relationship with HR contacts by sharing our mission to improve employee health, engagement, and happiness.
• Understand client objectives and deliver solutions by developing client-specific growth strategies.
• Drive initial client launch and ongoing strategic relaunch and awareness events, partnering with the Wellbeing Engagement Team for end-to-end implementation.
• Present and implement best practice workflows, review member growth rates, suggest growth strategies, and provide Wellhhub updates.
• Collaborate with Wellbeing Engagement, Customer Experience, Operations, User Growth Marketing, Fitness Partnerships, and Business Development teams to develop member growth strategies and achieve client and company goals.
• Analyze client data, share findings, and develop tailored communication and awareness strategies to increase user engagement and combat inactivity.
• Own the commercial agenda for clients, including renewals, expansions, and renegotiations.
• Inspire and empower others by genuinely caring for your own wellbeing and colleagues, bringing wellbeing to the forefront of work, and creating a supportive environment for self-care, time off, and work-life wellness.

Requirements

• Experience managing client relationships in a client-facing position.
• Ability to collaborate with cross-functional teams and work in a team environment.
• Creative and efficient problem-solving skills.
• Superior customer service skills for internal and external clients.
• Detail-oriented with experience managing multiple clients/projects concurrently.
• Proficiency in monitoring data, analyzing reports, and leveraging results.
• Ability to analyze and improve current job processes/protocols.
• Capacity to anticipate and manage change in a quick-moving global business environment.
• Excellent verbal and written communication skills in Spanish and English.
• Portuguese is a plus.

Skills

• Client Relationship Management
• Cross-functional Collaboration
• Problem Solving
• Customer Service
• Project Management
• Data Analysis
• Process Improvement
• Change Management
• Communication (Verbal and Written)
• Spanish
• English

Location

• Berlin

Work Type

• Hybrid

Experience Level

• Accomplished individual with experience managing client relationships

Benefits

• Free Wellhub Gold membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources (meditation, nutrition, mental wellbeing support).
• Option to add up to three family members to the membership.
• One-time reimbursement for home office equipment setup.
• Monthly work allowance to cover work-from-home costs.
• 30 days paid holiday per year plus annual holidays and an extra holiday on your birthday.
• 100% paid parental leave for all new parents.
• Extended leave and ramp-back period for parents giving birth.
• Access to world-class platforms for career growth.
• Participation in interactive sessions for development.
• Personalized development roadmap.
• Exploration of internal opportunities.
• Continuous learning and feedback.
• Syndio Fair Pay Certified

About the Company

• Wellhub is revolutionizing workplace wellness.
• Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription.
• Headquartered in NYC with team members in Europe, North America and South America.
• Our mission is to make every company a wellness company.
• We believe work should be fulfilling, inspiring, and balanced.
• We value wellbeing, collaboration, and different perspectives.
• Our passion and creativity push boundaries to create real impact.
• Wellhub was named a Top Sales Team of 2025.

Equal Opportunity

• Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer.
• All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.
• Our commitment to inclusion extends to how we recognize and reward our people.
• We’re proud to be Syndio Fair Pay Certified, reflecting our ongoing dedication to equitable and fair pay practices across our global team.