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About the Role

The Retail Market Manager is responsible for leading the commercial performance, operational execution, and people leadership of the UK, France, and Monaco retail markets. This role ensures each location is commercially focused, operationally disciplined, and aligned with Orlebar Brown's luxury lifestyle brand standards.

Responsibilities

• Own the delivery of sales, profitability, and productivity targets across the UK, France, and Monaco.
• Analyze trading performance, identifying risks, opportunities, and actions to improve performance.
• Lead market-level action plans to drive sales, conversion, ATV, UPT, customer retention, and clientelling performance.
• Partner with Store Managers to ensure each location has a clear commercial plan.
• Review store performance regularly, challenging underperformance and recognizing strong results.
• Contribute to trading packs and retail reporting, providing clear, accurate, and actionable market insight.
• Present relevant UK, France, and Monaco updates in trade and management meetings in the absence of the Head of Retail.
• Partner with Merchandising, Planning, VM, Marketing, and Clientelling teams to maximize opportunities.
• Support seasonal launches, sale periods, local activations, and trading initiatives.
• Lead, coach, and develop Store Managers across the UK, France, and Monaco.
• Build strong relationships with Store Managers, ensuring clarity on expectations, priorities, performance targets, and standards.
• Conduct regular one-to-ones, store visits, and business reviews with Store Managers.
• Identify capability gaps within store management teams and agree on action plans.
• Build succession plans across the market, identifying future talent and supporting internal progression.
• Support the recruitment of high-quality retail talent.
• Act as an interview stage for Store Manager, management, and key retail appointments.
• Ensure new Store Managers receive a strong market-level induction.
• Partner with HR on performance, conduct, absence, probation, grievance, disciplinary, and employee relations matters.
• Ensure Store Managers are held accountable for team engagement, retention, training completion, and day-to-day people leadership.
• Support Store Managers in building high-performing, brand-appropriate, and customer-focused teams.
• Be accountable for operational execution across the UK, France, and Monaco, ensuring stores are compliant, organized, and commercially effective.
• Ensure Store Managers understand and follow company policies, retail processes, and Standard Operating Procedures.
• Hold Store Managers accountable for day-to-day store operations, including stock accuracy, cash management, stockroom standards, store administration, health and safety, scheduling, and local compliance.
• Monitor operational performance across the market, identifying recurring issues and ensuring corrective actions are completed.
• Ensure stores maintain strong stock management disciplines.
• Own market-level accountability for stock loss, stock take outcomes, and corrective action plans.
• Ensure maintenance, snagging, health and safety, and store environment issues are escalated and resolved promptly.
• Ensure operational costs are managed responsibly and in line with business expectations.
• Support annual stock take planning and preparation.
• Monitor scheduling and payroll budget adherence.
• Ensure omnichannel initiatives are executed effectively in stores and that local issues are escalated and resolved quickly.
• Partner with relevant Head Office and retail support functions to ensure new operational processes, standards, or tools are implemented consistently.
• Champion the Orlebar Brown customer experience across the UK, France, and Monaco.
• Ensure Store Managers actively drive clientelling, customer retention, and high-touch service.
• Embed agreed service expectations, clientelling behaviors, and customer experience initiatives.
• Use customer feedback, mystery shop results, and store observations to identify improvement opportunities.
• Hold Store Managers accountable for delivering a consistent, luxury customer experience.
• Support local clientelling, relationship-building, events, and community activity.
• Ensure customer service issues are escalated and resolved appropriately.
• Promote a customer-first mindset across all store teams.
• Ensure all stores deliver strong visual presentation and uphold Orlebar Brown brand standards.
• Work with Visual Merchandising teams to ensure VM guidelines are implemented accurately and on time.
• Hold Store Managers accountable for maintaining shopfloor standards, window presentation, stockroom organization, and overall store environment.
• Provide feedback to Store Managers where standards fall short and ensure corrective actions are completed.
• Escalate repeated non-compliance or significant presentation issues.
• Support new season launches, sale setup, localized product focuses, and VM changes.
• Monitor market payroll spend, ensuring stores are staffed appropriately and in line with budgets.
• Review store productivity, including sales per hour, conversion, ATV, UPT, and payroll efficiency.
• Ensure Store Managers understand their budgets, targets, and key performance indicators.
• Monitor operational expenditure and challenge unnecessary or excessive spend.
• Ensure local costs are managed carefully.
• Support forecasting, budgeting, and market planning.
• Lead or support agreed retail projects across the UK, France, and Monaco.
• Support new store openings, closures, refurbishments, concession projects, and seasonal retail initiatives.
• Act as the market lead for implementation of key company initiatives.
• Work collaboratively with HR, Finance, Operations, Merchandising, VM, Concierge, Clientelling, and other regional retail leads.
• Share market insight and feedback to help improve retail processes, customer experience, and operational effectiveness.
• Support cross-market collaboration and contribute to a more consistent retail operating model.

Requirements

• Proficiency in both written and spoken French and English is essential.
• Fluency in French and English.
• Full driving license and ability to drive in Europe.
• Experience in retail management and operational standards delivery.
• Sharp attention to detail with a systematic and logical approach to work.
• Capable of planning, organizing, and at times, project managing.
• Resilience, composure, integrity, and trust within the business.
• Ability to motivate the team to deliver.
• Excellent people management skills.
• Excellent communication skills, both written and verbal.
• Ability to communicate “up” confidently and appropriately.
• Able to build and maintain relationships with all levels of the business.
• Strong administrative and organizational skills.
• Excellent PC skills, fully adept with Microsoft packages, especially Excel, PowerBI, and ERP system.
• Must be flexible to work 5 days out of 7 including weekends.

Skills

• Microsoft Excel
• PowerBI
• ERP system
• People management
• Communication
• Administrative skills
• Organizational skills
• Clientelling
• Visual Merchandising
• Retail operations
• Commercial leadership
• Project management

Location

• Fitzrovia, London

Work Type

• Full Time

Experience Level

• Retail management experience
• Operational standards delivery experience

Salary/Compensations

• Competitive

Benefits

• Private medical insurance covering pre-existing medical conditions
• Ability to add family members to medical insurance
• Online GP app with 24/7 appointments, available within 24 hours
• Cycle scheme participation for tax-exempt bike and/or accessories purchase
• Company pension scheme
• Orlebar Brown and CHANEL product discounts
• Employee-only sales
• Service award incentives
• 1-week office closure in August (paid leave)
• 25 days annual leave plus UK public holidays

About the Company

• Orlebar Brown (Chanel group) launched in March 2007, offering tailored beach and swim shorts inspired by traditional men's trouser patterns.
• The brand has expanded into broader lifestyle collections for Beach, Resort, Coast, and Sport.
• Orlebar Brown's purpose is to encourage, excite, and inspire everyone to ‘Holiday Better’.
• The brand has gained global recognition and is sold online, through over 30 O.B. stores, and with select retailers and hoteliers.
• The business is built on relationships with international customers and aims to provide world-class service.
• Orlebar Brown focuses on creating an inclusive culture that nurtures personal growth and contributes to collective progress.
• The company values the uniqueness of each individual to increase the diversity, complementarity, and effectiveness of its teams.

Equal Opportunity

• We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Orlebar Brown.