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About the Role

The Loan Operations Senior Supervisor is responsible for the administration and daily operations of the Loan Operations Department. This role ensures accurate, efficient, and compliant processing of loan and treasury transactions, provides operational leadership, manages staff training, and coordinates with the Head Office on core system enhancements.

Responsibilities

• Assist the Department Manager with daily operational functions and departmental administration
• Supervise Loan Operations staff and workflow in the Manager's absence
• Train new employees and cross-train backup team members
• Perform escrow analysis and administration, including coordinating with LERETA for tax and insurance disbursements
• Reconcile escrow accounts and resolve escrow-related exceptions
• Prepare and reconcile month-end reporting, including mortgage and Fannie Mae requirements
• Review incoming correspondence and loan applications for completeness and accuracy
• Collaborate with Head Office on core system upgrades, enhancements, and testing
• Process loan transactions including new disbursements, lines of credit, construction advances, and payments
• Maintain loan records including interest rate changes, extensions, address updates, ORE accounts, and non-accrual loans
• Respond to inquiries regarding syndicated loans from business teams and agent banks
• Monitor daily Loan Operations activities to ensure accuracy, timeliness, efficiency, and compliance
• Process Treasury Operations transactions including trade and money market disbursements, repayments, and interest rate maintenance
• Manage brokered CD setup, maintenance, and fund transfers
• Ensure operational activities comply with applicable laws, regulations, policies, and banking practices
• Support the Department Manager with additional projects and departmental initiatives
• Identify, measure, monitor, assess, and report risk exposure proactively

Requirements

• Bachelor's degree from a four-year college or university
• Five to seven years of related experience and/or training
• Equivalent combination of education and experience
• Ability to work effectively on-site

Skills

• Leadership and team development
• Operational and regulatory compliance awareness
• Attention to detail and accuracy
• Problem-solving and analytical abilities
• Strong interpersonal and communication skills
• Bilingual in English and Chinese preferred
• Proficiency in reading and comprehending English instructions and business correspondence
• Ability to prepare routine reports and business communications

Location

• On-site

Work Type

• Full-time
• Exempt

Experience Level

• 5-7 years

Education Level

• Bachelor's degree

Equal Opportunity

• Appropriate reasonable accommodations that do not cause undue hardship will be made to enable qualifying individuals with disabilities to perform the essential functions of the job.