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About the Role

We are looking for a Senior Program Manager, Partner Services Success Americas to join our Channel and Alliances team. In this role, you will help scale our partner-led services motion by driving regional execution, improving opportunity progression, and strengthening partner readiness. You will serve as the critical execution and feedback loop between the field and global programs, building repeatable playbooks that make partner-delivered services easier to activate, inspect, and scale.

Responsibilities

Drive theater-level execution of partner-led services motions.
Inspect active opportunities, identify stalled deals, surface execution gaps, and ensure clear next steps and ownership across all stakeholders.
Establish and run regional inspection cadences, opportunity review rhythms, and escalation paths to improve visibility, accountability, and acceleration across partner-led services activity.
Support strategic partners in maturing their services motions by identifying readiness gaps, tracking progress, and coordinating briefings to move partners from initial interest to repeatable execution.
Build practical, field-facing playbooks, templates, and inspection guides that translate regional learnings into repeatable assets for broader global adoption.

Requirements

7–10 years of experience in partner programs, channel operations, partner success, professional services, managed services, consulting/advisory, or SaaS GTM execution.
Proven experience working across Sales, Channel, Services, and Partner organizations to drive execution without direct authority.
A strong bias for action regarding opportunity inspection, cadence management, and executive-ready reporting.
Experience building practical field-facing playbooks, templates, and operating models that enable consistent execution at scale.
Strong business acumen with the ability to simplify complex workflows and tailor messaging for regional and global stakeholders.
Comfortable working across time zones as needed.
Experience supporting partner-led professional services, managed services, co-delivery, or advisory services motions.
Background working with GSIs, National Solution Providers, VARs, MSSPs, or large enterprise SaaS partner ecosystems.
Technical familiarity with CRM, PRM, PSA, partner portals, and services attach tracking/reporting dashboards.

Skills

AI
Zero Trust
Cybersecurity
Partner Programs
Channel Operations
Partner Success
Professional Services
Managed Services
Consulting
Advisory
SaaS GTM Execution
Cross-Functional Leadership
Operational Discipline
Asset Creation
Communication
Business Acumen
Collaboration
Problem-Solving
Ownership
Accountability
Growth Mindset
CRM
PRM
PSA
Partner Portals
Services Attach Tracking/Reporting

Location

Remote

Work Type

Full-time

Experience Level

Senior

Salary/Compensations

$122,500—$175,000 USD

Benefits

Various health plans
Time off plans for vacation and sick time
Parental leave options
Retirement options
Education reimbursement
In-office perks

About the Company

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure.
As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform.
This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats.
We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster.
We build high-performing teams that can make an impact quickly and with high quality.
To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential.
If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

Equal Opportunity

Zscaler is committed to providing equal employment opportunities to all individuals.
We strive to create a workplace where employees are treated with respect and have the chance to succeed.
All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.