Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Shop Service Manager (SSM) directs the shop team and drives the shop program, delivering best-in-class shop customer experiences and achieving service goals. This role builds and guides the shop team, production management, facilities management, and workforce management, acting as a liaison between customers, the store team, REI headquarters, and manufacturers.

Responsibilities

• Drive business channels by owning and leading the customer and employee experience.
• Handle training, coaching, recognition, and performance management.
• Recruit and hire a diverse, technical workforce.
• Train, certify, and build engaged teams to carry out shop service functions.
• Manage the throughput of shop work to meet customer demand and REI expectations.
• Drive workflow productivity while maintaining or improving quality to meet customer needs.
• Keep shop equipment maintained, organized and accessible for safe and reliable operation.
• Build awareness of REI's shop program through community engagement.
• Develop and deploy store level shop strategy with Store Manager and Regional Shop Specialist.
• Builds teams through effective employee development, involvement, and communication.

Requirements

• 3+ years of successful retail management experience.
• Successful completion of required training/certifications in the role.
• 2-4 years of previous bike and/or ski shop experience or equivalent/transferable skills.
• Sets standards and holds team members accountable to service goals.
• Enjoys communicating and building relationships, both inside and outside the organization.
• Uses business understanding, innovative thinking, and sound judgment to solve problems.
• Produces quality work by setting effective goals and establishing priorities.
• Open to feedback and other viewpoints in the spirit of supporting the business.

Work Type

• retail

Experience Level

• 3+ years of successful retail management experience
• 2-4 years of previous bike and/or ski shop experience

Salary/Compensations

• $27.01 - $33.79 per hour

Benefits

• Generous employee discount
• Access to health benefits
• Retirement savings plan
• Accrued time off

About the Company

• REI Co-op is united around discovering, building and celebrating better ways of working in this world, all so that folks can find and pursue a love of the outdoors.
• When you work for the co-op, you do your best work with the support to live your best life.
• You play a part in shaping the future of the outdoors, for people and our planet.

Equal Opportunity

• At REI, we believe the outdoors is for all.
• We are committed to becoming a fully inclusive, anti-racist, multicultural organization.
• We know that there's strength in our diversity – that each employee brings unique skills, experiences, and perspectives.
• Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life.
• To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn.
• We are committed to practices that promote pay equity and transparency.