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About the Role

The e-Commerce Sales Associate interacts with customers online, over the phone, and in person to guide their vehicle purchase in a no-haggle sales environment. This role involves responding to leads, answering questions, providing information, and guiding customers from initial contact to an in-store experience, ensuring exceptional customer service.

Responsibilities

• Interact with hundreds of customers online, over the phone, and in person.
• Guide customers through their vehicle purchase in a no-haggle sales environment.
• Respond to leads in a timely fashion.
• Answer customer questions and provide information.
• Guide customers effectively from phone and internet contact to an in-store experience.
• Provide an exceptional customer experience.
• Help customers select their perfect vehicle.
• Negotiate terms to ensure payment options meet customer lifestyles, budgets, and expectations.
• Close the deal.
• Provide an exceptional customer experience both before and after purchase.
• Drive loyalty by following up to ensure customer satisfaction.
• Help transition customers to the Service department to support their ownership experience.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Drive to set and achieve targeted goals.
• Prior sales experience, retail preferred.
• Demonstrated communication, consultative, interpersonal and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Skills

• Strong communication and interpersonal skills.
• Listening skills.
• Consultative skills.
• Organizational skills.

Location

• Nationwide

Work Type

• Full-time

Experience Level

• Sales or customer service experience preferred

Education Level

• High school diploma or equivalent

Benefits

• Competitive benefits
• Career paths into finance, management, and beyond
• Competitive compensation
• 401k matching
• Insurance plans (health, dental, vision)
• Maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide

About the Company

• AutoNation is redefining the car-buying experience.
• AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs.
• With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services.
• Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.
• We are in the midst of an incredible multi-year digital transformation that's set to revolutionize the industry.
• We're passionate about innovation and pushing the boundaries of what's possible, all while keeping our customers, coworkers, and communities in the driver’s seat.
• AutoNation is the biggest and most renowned automotive retailer in America, and a proud member of the Fortune 150.

Equal Opportunity

• AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide.
• We welcome candidates from all backgrounds who are passionate about making a positive impact.
• Even if you do not meet every requirement, we encourage you to apply.
• Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry.
• We value innovation, teamwork, and a commitment to making a positive impact in the world.