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About the Role

The Product Advisor is responsible for providing exceptional customer service, promoting new business, and selling new and pre-owned vehicles. This role involves understanding product features, demonstrating vehicles, and ensuring a positive customer experience from sale to delivery.

Responsibilities

• Determine prospective client's vehicle needs through questioning and listening.
• Promote new business and expand the customer base through prospecting and referral networks.
• Sell new and pre-owned vehicles, including demonstrating vehicles and conducting test drives.
• Understand automotive terminology and stay updated on product technology.
• Be knowledgeable about all product features, specifications, prices, colors, options, and standard equipment.
• Participate in all available product training.
• Effectively use closing techniques and seek management assistance when necessary, focusing on profitability.
• Deliver new and pre-owned vehicles, ensuring customers understand operating features, warranty, and paperwork.
• Introduce customers to Service Department personnel to highlight service quality and efficiency.
• Set monthly productivity goals and plan strategies to achieve them.
• Follow all dealership processes and procedures to ensure high Customer Satisfaction Index ratings.
• Attend department meetings as required.
• Adhere to company safety policies and practices, and report accidents immediately.
• Perform other duties as assigned by management.

Requirements

• Good interpersonal skills for effective communication and information assimilation.
• Ability to work effectively with all organizational levels.
• Strong computer skills, including internet and MS Office, and ability to maintain computerized records.
• Effective negotiation skills and ability to make sound decisions.
• A Current OMVIC License.
• A valid Ontario Driver’s License with a good driving record.

Skills

• Interpersonal skills
• Communication skills
• Professionalism
• Computer skills
• Internet proficiency
• MS Office proficiency
• Negotiation skills
• Decision-making skills

Location

• London, Ontario

Work Type

• Full-Time
• Onsite

Benefits

• Discounted Vehicle Purchasing Program
• Boot Allowance
• Computer Rebate Program
• Employee Referral Program
• Tool Purchase Subsidy
• Employer RRSP Matching
• Comprehensive extended health and dental plan
• Recognition and Engagement Events

About the Company

• OpenRoad is one of the largest and fastest-growing automotive retail groups in the country, representing 21 automotive brands across 41 locations.
• The company has a shared vision to become the national automotive leader in customer experience.
• OpenRoad is recognized as one of Canada’s Best Employers and Best Managed Companies.
• The company fosters a forward-thinking culture developed over 40 years of continuous improvement.

Equal Opportunity

• We are an equal opportunity employer that embraces diversity.
• We stand behind the growth of our associates to help them achieve their vision and goals.