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About the Role

The Senior Product Manager, CLM & IAM B2B Platform is responsible for driving the strategy, roadmap, and delivery of core capabilities within the Docusign CLM and Intelligent Agreement Management (IAM) platform, with a specific focus on enterprise experiences. You will own key platform elements including scalability, monetization levers, folder and content security, and data management that enable customers to optimize their agreement workflows. This is an individual contributor role reporting to the Director, Product Management, Docusign CLM & IAM B2B Pre-execution.

Responsibilities

Define and own the product vision and multi-quarter roadmap for CLM & IAM B2B platform capabilities, ensuring alignment with Docusign's broader platform strategy
Translate stakeholder needs into clear problem statements and prioritized backlog items
Lead requirements for scalability features like high-volume document processing and large enterprise folder structures
Partner with engineering to define SLAs, capacity planning, and performance targets
Own requirements related to service charges and billing-relevant platform capabilities, collaborating with finance and pricing teams to ensure alignment with commercial models
Evolve folder and content security capabilities, including permissions models and access controls, ensuring alignment with compliance and legal standards
Own requirements for data management, including metadata models, retention policies, and lifecycle rules to support reporting and future AI-driven capabilities
Define requirements for managing user access, provisioning, and entitlements within the platform, ensuring secure and efficient user lifecycle management
Write clear product requirements and user stories, manage the product backlog, and facilitate requirements definition with design and engineering partners
Drive launch readiness across marketing, sales, and support
Act as a subject matter expert, represent customer perspectives in prioritization discussions, and validate product direction with internal and external stakeholders

Requirements

8+ years of product management experience, including ownership of complex SaaS or platform products
Experience working on B2B products serving mid-market or enterprise customers
Experience delivering product capabilities related to at least one of the following: scalability/performance, pricing and billing, security/permissions, or data management
Experience translating customer and business needs into clear product requirements
Experience partnering with engineering teams on technically complex features
Experience with contract lifecycle management, workflow platforms, or enterprise productivity tools
Prior responsibility for platform-level features like entitlements, usage metering, or multi-tenant scalability
Experience designing security/access control models
Comfort working with data models, analytics requirements, and data lifecycle policies in regulated environments
Proven ability to work cross-functionally with finance, security, and operations teams
Demonstrated ability of innovation and scaling existing products
Experience presenting to senior executive audiences
Demonstrated ability to analyze data, identify key insights, and inform product decisions with a bias for action
Experience working in legal or software engineering
Excellent written and verbal communication skills with the ability to influence diverse stakeholders
Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.
This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Skills

Product Management
SaaS
Platform Products
B2B Products
Enterprise Customers
Scalability
Performance
Pricing
Billing
Security
Permissions
Data Management
Product Requirements
Engineering Partnerships
Contract Lifecycle Management (CLM)
Workflow Platforms
Enterprise Productivity Tools
Entitlements
Usage Metering
Multi-tenant Scalability
Access Control Models
Data Models
Analytics Requirements
Data Lifecycle Policies
Cross-functional Collaboration
Innovation
Product Scaling
Executive Presentations
Data Analysis
Product Decision Making
Legal
Software Engineering
Communication Skills
Stakeholder Influence

Location

Hybrid

Work Type

Hybrid

Experience Level

Senior
8+ years of product management experience

Education Level

Degree in Computer Science, Electrical Engineering, or equivalent

Salary/Compensations

Illinois, Colorado, Massachusetts and Minnesota: $140,100.00 - $197,925.00 base salary
Washington, Maryland, New Jersey and New York (including NYC metro area): $140,100.00 - $206,775.00 base salary
Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Benefits

Paid Time Off: earned time off, as well as paid company holidays based on region
Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
Retirement Plans: select retirement and pension programs with potential for employer contributions
Learning and Development: options for coaching, online courses and education reimbursements
Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

About the Company

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives.
With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents.
Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

Equal Opportunity

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life.
Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach.
We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.