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About the Role

Passenger Service Agents play a crucial role in ensuring a seamless and pleasant experience for passengers, from the terminal to the aircraft. Our Passenger Service team is renowned for their helpfulness, extensive knowledge, and courteous demeanor, always treating each passenger with kindness, respect, and a warm smile. Working as a cohesive unit, we emphasize collaboration while maintaining an unwavering commitment to safety and punctuality. In the dynamic, safety-oriented environment of the airport, our team consistently delivers reliable and efficient services on behalf of the many airlines that depend on Swissport for ground handling services.

Responsibilities

Assist passengers during check-in, boarding and disembarkation.
Handle the check-in process, including verifying tickets, issuing boarding passes and checking luggage.
Provide accurate flight information to passengers, including updates on delays, cancellations and gate changes.
Resolve passenger complaints and issues efficiently and professionally.
Offer support and answer questions regarding flight schedules, fares, routes and policies.
Assist passengers with special needs, including unaccompanied minors, elderly passengers and those requiring wheelchair assistance.
Assist with luggage drop offs through the check-in process.
Ensure compliance with security procedures and protocols, including screening passengers and luggage.
Coordinate with other airport personnel and departments to ensure smooth operations and customer satisfaction.
Provide assistance and support during emergencies, including medical incidents and flight diversions.
Maintain accurate records and documentation for all transactions and customer interactions.
Utilise language skills to assist international passengers and communicate effectively with diverse customers.

Requirements

Must be fluent in both English & Spanish.
Committed to delivering exceptional and safe service.
Strong interpersonal skills and a team player.
Demonstrates a strong work ethic and a desire for learning and advancement.
Maintains composure under pressure and presents themselves with confidence.
Upholds excellent presentation and grooming standards.
Exhibits organisational and effective time management skills.
Physically capable of handling passenger baggage and operating wheelchairs when required.
Fluent in English (additional languages welcomed).
Confidence in using software and technology – Intermediate skills required.
Australian Citizen/Resident with unlimited work rights.
Possession of a valid Australian driver's license and reliable transportation.
Must be 18 years of age or older.
Only permanent residents of Australia or New Zealand, or those who have the right to work in Australia or New Zealand may apply.

Skills

English fluency
Spanish fluency
Interpersonal skills
Teamwork
Work ethic
Learning and advancement desire
Composure under pressure
Confidence
Presentation and grooming
Organizational skills
Time management skills
Software and technology proficiency (Intermediate)

Location

Various locations across the globe
Australia

Work Type

Flexible work hours
Early mornings
Late-night shifts
Weekends

Benefits

On-site employee parking
Uniforms provided
Opportunities for career advancement
Accrual of annual and personal leave
Comprehensive & paid training
Ongoing support

About the Company

Global leader in aviation services.
Provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually.
Mission: 'To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.'
Driven by core values: Show You Care, Do the Right Things and Win as a Team.
Believes that people are what differentiates them from the competition.
Believes in diversity, equal opportunity, and the power of values to drive success.
Committed to providing a workplace that fosters inclusion.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.