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About the Role

Gallagher Bassett is seeking an experienced General Liability Claims Consultant to manage a portfolio of litigated and non-litigated claims. This dynamic role involves collaborating with various stakeholders, including government agencies, solicitors, and lawyers, to navigate complex claims.

Responsibilities

• Managing a portfolio of General liability (litigated and non-litigated) claims end to end
• Interpreting public liability and professional indemnity policy wordings and apply accurately
• Providing advice to insured clients on indemnity, liability, quantum, reserving and settlement
• Liaising with various third-party providers including solicitors, loss adjusters, brokers and barristers
• Settling claims within client service instructions, company guidelines and delegated authority
• Resolving complaints in accordance with company guidelines and identify potential fraud/recovery indicators for claims where applicable

Requirements

• A minimum 2 years of Claims experience in public liability and/or professional indemnity claims management
• Industry specific ANZIIF qualifications (desirable) with a strong exposure to claims involving Third Party Liability
• Flexibility and receptivity to change
• Focus on customer / client relationships
• Excellent customer service, communication, time management, organisation and interpersonal skills
• PC literacy – Database and Microsoft Office

Skills

• Public liability claims management
• Professional indemnity claims management
• Customer service
• Communication
• Time management
• Organisation
• Interpersonal skills

Location

• Sydney CBD

Work Type

• Full-time
• Fixed-term contract
• Hybrid

Experience Level

• Minimum 2 years of Claims experience

Education Level

• Industry specific ANZIIF qualifications (desirable)

Benefits

• Flexible work arrangements
• Paid Parental Leave
• Excellent working environment
• Opportunities for ongoing education and development
• Service recognition awards
• Employee assistance program
• Peer support program
• Corporate health insurance discounts
• Wellness programs
• Additional purchased leave
• Novated leases
• Access to the Gallagher Rewards Program
• Reproductive leave
• Birthday Club
• 4 weeks annual leave
• Up to 2 weeks additional purchased Lifestyle Leave
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Mental Health and Wellbeing Support
• Employee Recognition Awards
• Service Milestone Recognitions
• Annual flu vaccinations
• Access to Reward Gateway

About the Company

• Gallagher Bassett helps clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives.
• We are a team of fast-paced fixers, empathetic experts, and outcomes drivers.
• We are supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work.
• Gallagher Bassett is committed to sustainability and to support the communities where we live and work.
• Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities.
• We see inclusion as a conscious commitment and diversity as a vital strength.

Equal Opportunity

• Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply.
• As a member of the Diversity Council Australia, we recognise the importance of and embrace diversity in the workplace.
• We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.
• Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.
• Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.
• In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.