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About the Role

This role is for a technically credible Account Manager who enjoys building trusted client relationships, influencing technology strategy, and driving commercial growth. You will be a trusted advisor to clients, helping them align technology with business goals while identifying opportunities to improve services, solve challenges, and drive growth. This is a chance to develop towards a future career path as a Client Partner, vCIO, or Fractional IT Partner.

Responsibilities

Act as the primary contact for a portfolio of key clients
Develop strong relationships with senior business and technical stakeholders
Understand client priorities, challenges, and long-term goals
Advocate for your clients internally to ensure outstanding service delivery
Develop and execute account plans
Identify upselling and cross-selling opportunities
Support client retention through proactive engagement
Partner with internal teams to turn opportunities into revenue
Ensure successful delivery of IT services, projects, and consultancy engagements
Work closely with Project Managers, Service Desk teams, and Technical Leads
Lead regular service reviews and performance discussions
Manage escalations and help resolve complex client challenges
Take ownership of the commercial performance of your accounts
Support contract renewals and pricing discussions
Contribute to business cases for new initiatives
Manage contractual and commercial agreements
Stay informed on industry, technology, and regulatory trends
Help clients make informed technology decisions
Translate business challenges into practical technology solutions
Identify future opportunities and emerging client needs

Requirements

Proven experience in Technical Account Management, Account Management, or a similar client-facing role
Strong understanding of IT services, infrastructure, and cloud technologies
Experience managing complex client relationships with multiple stakeholders
Track record of growing accounts and delivering commercial success
Experience within the Accounting or Financial Services sector would be advantageous
Strong commercial acumen
Excellent communication and stakeholder management skills
Comfortable engaging with senior leadership and C-suite stakeholders
Strategic thinker with the ability to balance commercial and technical priorities
Strong negotiation, influencing, and problem-solving abilities

Skills

Technical Account Management
Account Management
Client Relationship Management
IT Services
Infrastructure
Cloud Technologies
Commercial Acumen
Communication
Stakeholder Management
Strategic Thinking
Negotiation
Influencing
Problem-Solving

Location

Angel, London

Work Type

50% flexible working

Experience Level

Senior

Salary/Compensations

Competitive salary and benefits package

Benefits

23 days annual leave, plus your birthday off
BUPA Cash Plan
Work from home allowance
Two paid charity days each year
Ongoing professional development, including funded training and qualifications
Three company social events each year

About the Company

A growing and innovative business where you'll have the autonomy to make a difference, the support to grow your career, and the chance to help shape the future of the business.
A collaborative, ambitious, and high-performing team environment where your contribution is valued.